Front of House Team Member - Hello Hilo

King's Hawaiian; Gainesville (GA); On-site; USD 16,531 - 22,041; Full time

Job summary

Hello Hilo is excited to bring Hawaiian food to Gainesville, GA. We are seeking Front of House Team Members to create an inviting dining experience with aloha spirit, handle orders, greet guests, and deliver delicious island-inspired meals.

Applicants should have at least 1 year in restaurant operations or customer service, be fluent in English, and able to work in a fast-paced team environment with reliable scheduling. Equal opportunity employer.

Qualifications

• Minimum 1 year of restaurant operations or customer service experience.
• Proficient in English with clear verbal and written communication skills.
• Basic math and computing skills.
• Ability to work in a fast-paced team environment with flexible shifts.

Responsibilities

• Deliver aloha experience to guests in the dining room.
• Handle drive-thru orders and transactions.
• Answer guest questions with menu knowledge.
• Maintain safety and cleanliness standards.

Skills

Customer service

English proficiency

Cash handling

Teamwork

Fast-paced environment

Job description

Joining King's Hawaiian makes you part of our 'ohana (family). We are a family-owned business for over seventy years, respecting our roots while thinking about our future as we continue to grow and care for our customers and the communities we serve. Our 'ohana members build an environment of inclusivity as they freely collaborate, pursue learning through curiosity, and explore innovation as critical thinkers. Beyond that, we are also passionate about supporting the long-term health and well-being of our employees and their families.

Hello Hilo™ is excited to bring Hawaiian Food to our 'Ohana in Gainesville. We are seeking Front of House Team Members for our restaurant to help us create an experience for the community by sharing irresistible food and Aloha Spirit.

Company Summary: Hello Hilo™ is a new, fast casual restaurant bringing Hawaii-inspired eats & treats to Gainesville, GA. Developed by the Taira family, founders of KING'S HAWAIIAN®, Hello Hilo is named for Hilo, HI where Robert R. Taira opened his first bakery more than 70 years ago. This oasis destination will offer a refreshing Hawaiian island experience in Northeast Georgia with a unique and delicious menu served with the 'Aloha Spirit'.

Job Summary: A Front of House Team Member is responsible for delivering the aloha experience and irresistible food and drink to all guests who choose to experience Hello Hilo through the dining room. In addition, Drive Thru team members will transact orders and present food.

Responsibilities

• Follow all Steps of Service to exceed all guest expectations throughout their Aloha Experience
• Engage every guest with a genuine Aloha Spirit
• Answer all guest questions using extensive culture and menu knowledge
• Process all guest transactions quickly
• Execute and serve irresistible or “Ono” food that exemplifies the true Hawaiian experience
• Delight the guest by creating small moments of joy
• Thank the guest and invite them back soon
• Use restaurant technology to correctly calculate the cost of products, process transactions and return change when required by the payment method
• Complete side work and work in cross‑trained positions when needed
• Maintain an excellent level of food, service, health, and safety standards to ensure safety for all team members and guests

Skills / Experience

• At least 1 year of experience in restaurant operations or customer service capabilities
• Proficient in English with clear verbal and written communication skills
• Basic math and computing skills
• Must thrive in a fast‑paced team environment
• Must be flexible on schedule and process, able to pivot and change easily
• Ability to walk and stand for extended periods of time during shift
• Ability to arrive on time ready to work for all assigned shifts including nights, weekends, holidays, and overtime as needed

Hello Hilo™ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive 'Ohana.