Front of House Team Member, Chick-fil-A Bartlett

Chick-fil-A; Bartlett (IL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Healthcare contributions

401(k) matching

Paid time off

Flexible scheduling

Free break meals

Sundays off

Job summary

Chick-fil-A The Shoppes at Bartlett seeks friendly Front of House Team Members for full-time and part-time roles. You’ll welcome guests, take orders, process payments, and help keep the dining area clean and welcoming. Training is provided to learn multiple stations and serve guests with care.

Whether at the counter or drive-thru, you’ll contribute to a great guest experience by working with speed, accuracy, and teamwork. Flexible scheduling supports both part-time and full-time positions.

Qualifications

• No restaurant experience required; hands-on training provided.
• Must be able to work in a fast-paced environment and deliver friendly service.
• Ability to communicate clearly with guests and teammates.

Responsibilities

• Greet guests and take orders at the front counter or drive-thru.
• Operate registers and process payments accurately.
• Prepare beverages and Front of House items as needed.
• Maintain clean, stocked dining and ordering areas.
• Support multiple Front of House positions as needed.
• Collaborate with Kitchen Team and leadership to ensure smooth service.

Skills

Customer service

Communication

Teamwork

Time management

Attention to detail

Cash handling

Education

High school diploma or GED

Job description

Front of House Team Member – Full-Time & Part-Time

Chick-fil-A The Shoppes at Bartlett is looking for friendly, dependable individuals to join our Front of House team.

Front of House Team Members are often the first and last people our guests interact with. Whether you're taking an order, preparing drinks, serving a meal, working in the drive-thru, or helping keep the restaurant clean and welcoming, you'll play an important role in creating a great experience for every guest.

We offer full-time and part-time opportunities, with a variety of schedules based on availability and restaurant needs.

No previous restaurant experience is required. We'll provide hands-on training and coaching to help you learn your positions and build confidence in your role.

What You'll Do

Front of House Team Members are cross-trained to support different areas of the restaurant.

Depending on your training and assigned position, you may:

• Welcome guests and provide friendly, attentive service
• Take orders accurately and answer menu questions
• Operate registers and process payments
• Prepare beverages and other Front of House items
• Assemble and verify orders before they are served
• Serve guests at the front counter, in the dining room, and through the drive-thru
• Support mobile, carryout, and other order-fulfillment channels
• Work outside in drive-thru positions when assigned
• Maintain clean, stocked, and organized guest-service areas
• Restock cups, lids, condiments, packaging, and other supplies
• Keep the dining room and other guest areas clean and welcoming
• Complete assigned cleaning and sanitation responsibilities
• Communicate clearly with Kitchen Team Members and restaurant leadership
• Move between Front of House positions as business needs change
• Assist teammates and other areas of the restaurant when needed

Creating a Great Guest Experience

Great service is more than taking an order correctly.

We want our guests to feel welcomed, respected, and cared for throughout their visit.

Front of House Team Members are expected to:

• Greet and interact with guests warmly
• Listen carefully and communicate clearly
• Work with urgency while maintaining accuracy
• Pay attention to the details of each order
• Maintain a positive and professional attitude
• Look for appropriate opportunities to assist guests
• Respond respectfully when a guest has a question or concern
• Ask a leader for assistance when additional support is needed
• Help maintain a clean and inviting restaurant

What Makes a Strong Team Member

You don't need previous restaurant experience to succeed here. We're looking for people who are willing to learn, contribute, and take responsibility for their work.

Strong Team Members:

• Arrive on time and prepared for scheduled shifts
• Maintain the availability agreed upon at hiring
• Communicate appropriately when scheduling issues arise
• Stay productive and look for ways to helpWork with both urgency and attention to detail
• Communicate respectfully with guests, teammates, and leaders
• Accept coaching and apply feedback
• Take responsibility for mistakes and work to improve
• Support teammates during busy periods
• Treat others with respect
• Maintain a clean and professional appearance
• Follow restaurant policies, procedures, and safety expectations

Learn More Than One Position

Front of House Team Members aren't limited to learning a single station.

As you become comfortable in your role and demonstrate strong performance, you'll have opportunities to learn additional Front of House positions. Cross-training helps you understand how different areas of the restaurant work together and gives you more ways to contribute to the team.

Along the way, you'll build practical skills in:

• Customer service and hospitality
• Communication
• Teamwork
• Time management
• Problem-solving
• Order accuracy
• Cash handling
• Working efficiently in a fast-paced environment

Team Members who demonstrate reliability, initiative, and leadership potential may also have opportunities to take on additional responsibilities and pursue leadership development.

Scheduling

Both full-time and part-time positions may be available.

Front of House schedules may include:

• Morning and daytime shifts
• Afternoon and evening shifts
• Closing shifts
• Saturdays

Specific scheduling needs and available shifts will vary based on restaurant needs and the availability agreed upon at hiring.

Chick-fil-A is closed on Sundays.

Physical Requirements

Front of House Team Members should be prepared for an active work environment and be able to:

• Remain on their feet for extended periods
• Walk, bend, reach, lift, and perform repetitive movements
• Work both indoors and outdoors depending on assigned position
• Work outdoors in varying weather conditions when assigned to drive-thru positions
• Lift and carry up to 50 pounds when necessary
• Perform basic calculations related to orders and payments
• Communicate effectively in a fast-paced restaurant environment
• Maintain productivity during periods of high guest volume

Requirements

• Must be at least 16 years old
• No previous restaurant experience required
• A high school diploma, GED, or equivalent is required for full-time employment
• Must be dependable and able to maintain the schedule and availability agreed upon at hiring
• Must be willing to complete required training
• Must be able to work effectively as part of a team
• Must follow restaurant policies, procedures, and workplace-safety expectations
• Must be able to meet the physical requirements of the position, with reasonable accommodation where applicable

Benefits & Opportunities

Depending on employment status and program eligibility, benefits and opportunities may include:

• Employer healthcare contributions
• Comprehensive insurance coverage
• Paid time off for eligible full-time Team Members
• 401(k) matching for eligible Team Members
• Scholarship opportunities
• Leadership development
• Flexible scheduling
• Free break meals
• Sundays off
• Hands-on training and cross-training
• Opportunities for advancement

Find Your Place on Our Front of House Team

For some Team Members, Chick-fil-A The Shoppes at Bartlett is their first job. Others join us for flexible part-time work, steady full-time employment, or an opportunity to develop skills and grow into leadership. Wherever you're starting, we'll provide the training and expectations you need to learn your role and contribute to the team.

If you enjoy working with people, staying active, and being part of a team, we'd love to meet you.

**Benefits, paid time off, insurance, retirement-plan participation, advancement opportunities, and other programs are subject to applicable eligibility requirements and may change based on program requirements and restaurant needs.**

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.