Front of House Team Member

Suya Outpost; Humble (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Front of House Employee to enhance customer experiences in a fast-casual restaurant. This role is vital for creating a welcoming atmosphere, greeting guests, and ensuring efficient service. Responsibilities include managing orders, maintaining cleanliness, and addressing customer inquiries. Join a team that values flexibility and teamwork, while providing opportunities for advancement and personal development. If you thrive in a fast-paced environment and enjoy interacting with people, this position offers a rewarding career path in the hospitality sector.

Benefits

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Qualifications

• Some experience in a customer-facing role, preferably in hospitality or retail.
• Excellent verbal communication skills for effective interaction.

Responsibilities

• Greet customers, provide menus, and answer initial questions.
• Take orders accurately and process payments efficiently.
• Maintain cleanliness of the dining area and respond to customer needs.

Skills

Customer Service Experience

Communication Skills

Efficiency and Accuracy

Teamwork Skills

Flexibility

Health and Safety Awareness

Tools

POS Systems

Job description

Benefits:

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Position Overview: We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking and making customer orders in a fast casual restaurant, managing payments, and maintaining cleanliness in the dining area.

Key Responsibilities:

Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.

Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.

Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.

Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.

Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.

Qualifications:

Customer Service Experience: Some experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.

Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.

Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.

Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.

Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.

Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.

Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.