Front of House Team Leader: Develop People, Drive Service

Chick-fil-A; Folsom (PA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible scheduling

Scholarship opportunities

Competitive pay

Learning from experienced Operators

Positive work environment

Job summary

Chick-fil-A in the United States is seeking a Team Leader who embodies our values and culture while serving guests with a servant’s heart. You will support senior leadership in operations, coach team members, and drive performance across service, speed, accuracy and quality.

The role focuses on completing daily tasks to keep the restaurant running smoothly, while mentoring staff and enforcing Chick-fil-A standards in a fast-paced environment.

Qualifications

• Smile and maintain positive demeanor in all interactions.
• Create and maintain eye contact with guests and colleagues.
• Speak enthusiastically to guests and team members.
• Make emotional connections with guests to enhance service.
• Have reliable transportation to and from shifts.
• Able to work in a fast-paced restaurant setting.
• Able to lift up to 50 pounds as needed.
• Demonstrate strong people skills and service mindset.
• Experience or potential for team leadership and coaching.
• Commitment to superior customer service and teamwork.

Responsibilities

• Learn, follow and coach Chick-fil-A Pathway requirements.
• Develop the team consistently and deliberately.
• Participate in day-to-day management in a high-volume restaurant.
• Drive the team to meet metrics for service, speed, accuracy, quality, safety and profitability.
• Respond promptly and respectfully to guest needs.
• Assist training of new hires and set shift tone as a role model.
• Be a friendly, encouraging team player.
• Open/close, lead shifts, act as key holder.
• Cash management and daily receipts reconciliation.
• Manage drive-thru, catering, dining room and front-counter operations with quality standards.
• Ensure dining room, restrooms and facilities are clean and maintained.
• Communicate effectively, both written and spoken.

Skills

Smile

Eye contact

Speak Enthusiastically

Emotional connections

Reliable transportation

Fast-paced environment

Lift 50 pounds

People skills

Team leadership

Customer service

Job description

Chick-fil-A in the United States is seeking a Team Leader who embodies our values and culture while serving guests with a servant’s heart. You will support senior leadership in operations, coach team members, and drive performance across service, speed, accuracy and quality.

The role focuses on completing daily tasks to keep the restaurant running smoothly, while mentoring staff and enforcing Chick-fil-A standards in a fast-paced environment.