Front of House Team Leader

greene king; Greenlawn (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading country-style pub group as a Team Leader, where you will enhance customer experiences by leading and supporting your team. In this role, you’ll ensure high standards, smooth operations, and a welcoming atmosphere, all while enjoying excellent staff benefits including training and discounts.

Benefits

Career training and development

33% discount for staff and 15% for loved ones

Employee assistance program

50% discount at Greene King Inns

Referral bonus up to £1,500

Early wage access via Wagestream

Retail discounts up to 30%

Qualifications

• Able to provide memorable customer experiences.
• Experience in managing team dynamics during busy shifts.
• Strong attention to bar safety and cleanliness.

Responsibilities

• Lead and support team during shifts.
• Resolve customer issues and improve service.

Skills

Customer service

Team coordination

Attention to detail

Adaptability

Job description

As a Team Leader, you’ll lead by example, making sure the team has everything they need so the shift runs smoothly! You’ll ensure the team maintains high standards and that our customers are kept happy.

Company Description

Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country, offering welcoming escapes for our customers that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food, and expertly chosen drinks ranges are perfect for any occasion.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution, and:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we offer training and development at every level.
• Discount of 33% for you and 15% for your loved ones on all of our brands – enjoy your favorite food and drinks at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – enjoy a weekend away without breaking the bank.
• Refer a friend – when they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wages before payday for life’s surprises.
• Retail discounts – up to 30% off at Superdrug, exclusive discounts with Three Mobile, and more…

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience every visit.
• Deputise for the management team and resolve any issues in their absence.
• Help organise and coordinate the team during busy shifts, ensuring everything runs smoothly.
• Ensure the bar is always safe, legal, and clean, and address any issues promptly and safely.

What you’ll bring…

• A keen eye for detail, ensuring every pint is poured perfectly.
• Be a role model in providing great service and making customers feel welcome.
• Ability to think quickly and adapt to challenges during busy shifts.
• A positive, can-do attitude and being a team player.