Front of House Support

Salsarita's Fresh Mexican Grill; Spartanburg (SC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Vacation

401K with company match

Profit sharing

Pancakes

Job summary

Keke's Breakfast Cafe is seeking a Front of House Support team member to greet guests and manage the flow of dining areas. You will help ensure a warm, efficient, and memorable guest experience from arrival to departure.

Responsibilities include recording wait lists, guiding guests to tables, sharing wait times, and maintaining a clean, organized host area. No prior experience required, but a friendly, proactive attitude is essential.

Qualifications

• Previous customer service experience is preferred but not required.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment while staying detail-oriented.
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Greet guests warmly and make them feel welcome.
• Record guest names, party sizes, and manage waiting lists.
• Provide guests with wait times and update them during their wait.
• Escort guests to tables with menus and utensils; note seating requests.
• Keep front of house clean and organized; clear tables and reset quickly.
• Collaborate with servers to ensure efficient seating and table utilization.

Skills

Customer service

Communication

Welcoming demeanor

Multitasking

Standing long hours

Job description

JOB SUMMARY

As a Front of House Support team member, you will be the first point of contact for our guests, setting the tone for a warm and inviting dining experience. Your role is essential in creating a welcoming atmosphere, managing guest flow, and ensuring efficient service. With your friendly demeanor and organizational skills, you’ll help make every guest’s visit memorable from the moment they arrive until they leave.

WHY KEKE’S

Keke’s is a thriving and growing brand that is differentiated in the hospitality space. We believe in putting People First, Embracing Openness, and being Better Together as we Pursue Excellence as we live our Guiding Principles. We work together to deliver an experience to our guests that is differentiated and drives our key metrics of Team, Guest, Sales and Profits.

We offer competitive pay and great benefits including Medical, Dental, Vision, Paid Vacation, 401K with company match, profit sharing and plenty of amazing pancakes! We offer competitive pay with rapid opportunities for growth. Not to mention an intentional focus on creating a Culture that makes Keke’s the BEST job in hospitality.

ESSENTIAL FUNCTIONS (Key Responsibilities)

• Warmly and graciously greet all guests upon arrival, ensuring they feel welcomed.
• When immediate seating is unavailable, record guest names, party sizes, and issue pagers for a smooth waiting experience.
• Provide guests with estimated wait times and keep them informed throughout their wait.
• Page guests when their tables are ready, thanking them for their patience and inquiring about the number of children in their party.
• Escort guests to their tables with menus and silverware, ensuring a seamless transition.
• Accommodate special seating requests whenever feasible, balancing customer flow in service sections.
• Upon seating, inform guests of their server’s name to enhance the personal touch.
• Thank guests as they leave and invite them to return, reinforcing a welcoming environment.
• Maintain cleanliness in the host area, including floors and door glass, to ensure a tidy appearance.
• Remove used tableware promptly as guests finish, keeping the dining area organized.
• Clear tables after guests, taking tableware to bus bins and placing items in their designated washing areas.
• Respond promptly and appropriately to guest requests, communicating needs to servers as necessary.

FRONT OF HOUSE SUPPORT

• Collaborate with servers and fellow hosts to ensure efficient seating and optimal table utilization.
• Assist servers with plate removal, especially during peak periods and with large parties.
• Keep all front of house areas clean, including floors around trash cans and walkways.
• Be proactive in maintaining cleanliness by promptly cleaning tabletops, chairs, and booths between seatings, as well as checking and cleaning floors as needed.
• Thank guests as they leave to leave a lasting positive impression.
• Be flexible and available to fill in where needed to ensure smooth and efficient operations, as directed by the restaurant manager or immediate supervisor.

QUALIFICATIONS & REQUIREMENTS

• Previous experience in a customer service role or hospitality setting preferred but not required.
• Excellent communication and interpersonal skills with a friendly and welcoming demeanor.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Must be able to stand for extended periods and perform physical tasks, including lifting and cleaning.
• Availability to work flexible hours, including weekends and holidays.
• Knowledge of basic food safety practices and ability to follow health regulations.
• Reliable transportation to and from work

YOUR FRESH START AWAITS
Join The Keke's Team
At Keke's Breakfast Cafe, we are rapidly growing and passionate about quality, people, and redefining the breakfast experience.
Fresh Food, Made To Order
You’ll find a lot of things in our kitchen—like coffee ground in-house, hand-cracked eggs, fresh fruit cut to order, and yes, real butter and whipped cream. What you won’t find is a microwave. Why? Because we believe in using only the freshest ingredients prepared to order for every guest, every time. If there’s a better way, we haven’t found it.