FOH Support (Host, Busser, Food Runner)

Denny's; Clarksville (TN); On-site; USD 2,800 - 12,000; Full time

Job summary

Keke's Breakfast Cafe is hiring a Front of House Support team member to warmly greet guests, manage seating, and coordinate with servers to ensure a smooth, welcoming dining experience. You will handle wait lists, provide accurate wait times, and help maintain a clean, organized dining area in a fast-paced setting.

Required are strong communication, customer service, and multitasking skills, plus the ability to stand for long periods and assist with basic food-safety practices.

Qualifications

• Experience in a customer service or hospitality setting is preferred but not required.
• Excellent communication and interpersonal skills with a friendly, welcoming demeanor.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Must be able to stand for extended periods and perform physical tasks including lifting and cleaning.
• Availability to work flexible hours, including weekends and holidays.
• Knowledge of basic food safety practices and ability to follow health regulations.
• Reliable transportation to and from work.

Responsibilities

• Greet guests warmly upon arrival and throughout their visit.
• Record guest names and party sizes when seating is not immediately available; issue pagers.
• Provide guests with estimated wait times and keep them informed during waits.
• Escort guests to tables with menus and silverware; note server names for a personal touch.
• Keep front of house areas clean and organized; assist servers during peak times.
• Collaborate with team to ensure efficient seating and maximize table utilization.
• Respond promptly to guest requests and communicate needs to servers as needed.

Skills

Customer service

Communication

Multitasking

Stamina

Cleanliness

Flexibility

Food safety basics

Reliability

Job description

JOB SUMMARY

As a Front of House Support team member, you will be the first point of contact for our guests, setting the tone for a warm and inviting dining experience. Your role is essential in creating a welcoming atmosphere, managing guest flow, and ensuring efficient service. With your friendly demeanor and organizational skills, you’ll help make every guest’s visit memorable from the moment they arrive.

ESSENTIAL FUNCTIONS (Key Responsibilities)

• Warmly and graciously greet all guests upon arrival, ensuring they feel welcomed.
• Greet guests entering the restaurant whenever possible, providing a friendly first impression.
• When immediate seating is unavailable, record guest names, party sizes, and issue pagers for a smooth waiting experience.
• Provide guests with estimated wait times and keep them informed throughout their wait.
• Page guests when their tables are ready, thanking them for their patience and inquiring about the number of children in their party.
• Escort guests to their tables with menus and silverware, ensuring a seamless transition.
• Accommodate special seating requests whenever feasible, balancing customer flow in service sections.
• Upon seating, inform guests of their server’s name to enhance the personal touch.
• Thank guests as they leave and invite them to return, reinforcing a welcoming environment.
• Maintain cleanliness in the host area, including floors and door glass, to ensure a tidy appearance.
• Remove used tableware promptly as guests finish, keeping the dining area organized.
• Clear tables after guests, taking tableware to bus bins and placing items in their designated washing areas.
• Respond promptly and appropriately to guest requests, communicating needs to servers as necessary.
• Collaborate with servers and fellow hosts to ensure efficient seating and optimal table utilization.
• Assist servers with plate removal, especially during peak periods and with large parties.
• Keep all front of house areas clean, including floors around trash cans and walkways.
• Be proactive in maintaining cleanliness by promptly cleaning tabletops, chairs, and booths between seatings, as well as checking and cleaning floors as needed.
• Thank guests as they leave to leave a lasting positive impression.
• Be flexible and available to fill in where needed to ensure smooth and efficient operations, as directed by the restaurant manager or immediate supervisor.

QUALIFICATIONS & REQUIREMENTS

• Previous experience in a customer service role or hospitality setting preferred but not required.
• Excellent communication and interpersonal skills with a friendly and welcoming demeanor.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Must be able to stand for extended periods and perform physical tasks, including lifting and cleaning.
• Availability to work flexible hours, including weekends and holidays.
• Knowledge of basic food safety practices and ability to follow health regulations.
• Reliable transportation to and from work.

Keke's Breakfast Cafe is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.

Applicants requiring reasonable accommodation for any part of the application process should contact 864-597-8000.

Keke's Breakfast Cafe participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. For more information on E-Verify, please contact the DHS at 888-897-7781 or dhs.gov/e-verify. Please note that we do not use this information to pre-screen job applicants.

The typical pay range for this role is: Minimum:$2.13 - Maximum:$9.43 Please note that this range represents the pay range for all positions in the job grade within which the position falls. This job posting is not a promise of any specific pay for any specific employee as the actual pay will take into account a range of factors, including location and experience.

Keke's Breakfast Cafe is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.

Applicants requiring reasonable accommodation for any part of the application process should contact 864-597-8000.

Keke's Breakfast Cafe participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. For more information on E-Verify, please contact the DHS at 888-897-7781 or dhs.gov/e-verify. Please note that we do not use this information to pre-screen job applicants.

Why Keke's Breakfast Cafe?

Founded in 2006, Keke's is a growing brand committed to fresh, quality ingredients prepared to order and fast, friendly service. We believe in our Guiding Principles of putting People First, Embracing Openness, and being Better Together as we Pursue Excellence. We work together to deliver an experience to our guests that is differentiated and drives our key metrics. We offer competitive pay, rapid opportunities for growth, and unmatched work-life balance, as all cafes are only open from 7:00am-2:30pm. Not to mention an intentional focus on creating a culture that makes Keke's Breakfast Cafe the BEST job in hospitality.