Front of House Support

Keke's Breakfast Cafe; Spartanburg (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401K with company match

Profit Sharing

Free pancakes

Job summary

Keke's Breakfast Cafe is seeking a Front of House Support team member to warmly greet guests, manage waiting guests, and escort guests to tables with menus. You will collaborate with servers to ensure efficient seating and smooth operations, while maintaining a clean and welcoming front-of-house area.

The role emphasizes friendliness, attentiveness, and strong organizational skills to support a positive guest experience in a fast-paced dining environment.

Qualifications

• Previous experience in a customer service role or hospitality setting preferred but not required.
• Excellent communication and interpersonal skills with a friendly and welcoming demeanor.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Must be able to stand for extended periods and perform physical tasks, including lifting and cleaning.
• Availability to work flexible hours, including weekends and holidays.
• Knowledge of basic food safety practices and ability to follow health regulations.
• Reliable transportation to and from work

Responsibilities

• Warmly and graciously greet all guests upon arrival, ensuring they feel welcomed.
• Record guest names, party sizes, and issue pagers for a smooth waiting experience when seating is unavailable.
• Provide guests with estimated wait times and keep them informed.
• Page guests when their table is ready and inquire about children in the party.
• Escort guests to their tables with menus and silverware for a seamless transition.
• Assist with seating requests and balance customer flow in service sections.
• Inform guests of their server’s name upon seating to add a personal touch.
• Thank guests as they leave and invite them to return.

Skills

Customer service

Communication

Teamwork

Organization

Multitasking

Physical stamina

Job description

JOB SUMMARY

As a Front of House Support team member, you will be the first point of contact for our guests, setting the tone for a warm and inviting dining experience. Your role is essential in creating a welcoming atmosphere, managing guest flow, and ensuring efficient service. With your friendly demeanor and organizational skills, you’ll help make every guest’s visit memorable from the moment they arrive until they leave.

WHY KEKE’S

Keke’s is a thriving and growing brand that is differentiated in the hospitality space. We believe in putting People First, Embracing Openness, and being Better Together as we Pursue Excellence as we live our Guiding Principles. We work together to deliver an experience to our guests that is differentiated and drives our key metrics of Team, Guest, Sales and Profits.

We offer competitive pay and great benefits including Medical, Dental, Vision, Paid Vacation, 401K with company match, profit sharing and plenty of amazing pancakes! We offer competitive pay with rapid opportunities for growth. Not to mention an intentional focus on creating a Culture that makes Keke’s the BEST job in hospitality.

ESSENTIAL FUNCTIONS (Key Responsibilities)

• Warmly and graciously greet all guests upon arrival, ensuring they feel welcomed.
• When immediate seating is unavailable, record guest names, party sizes, and issue pagers for a smooth waiting experience.
• Provide guests with estimated wait times and keep them informed throughout their wait.
• Page guests when their tables are ready, thanking them for their patience and inquiring about the number of children in their party.
• Escort guests to their tables with menus and silverware, ensuring a seamless transition.
• Accommodate special seating requests whenever feasible, balancing customer flow in service sections.
• Upon seating, inform guests of their server’s name to enhance the personal touch.
• Thank guests as they leave and invite them to return, reinforcing a welcoming environment.
• Maintain cleanliness in the host area, including floors and door glass, to ensure a tidy appearance.
• Remove used tableware promptly as guests finish, keeping the dining area organized.
• Clear tables after guests, taking tableware to bus bins and placing items in their designated washing areas.
• Respond promptly and appropriately to guest requests, communicating needs to servers as necessary.

FRONT OF HOUSE SUPPORT

• Collaborate with servers and fellow hosts to ensure efficient seating and optimal table utilization.
• Assist servers with plate removal, especially during peak periods and with large parties.
• Keep all front of house areas clean, including floors around trash cans and walkways.
• Be proactive in maintaining cleanliness by promptly cleaning tabletops, chairs, and booths between seatings, as well as checking and cleaning floors as needed.
• Thank guests as they leave to leave a lasting positive impression.
• Be flexible and available to fill in where needed to ensure smooth and efficient operations, as directed by the restaurant manager or immediate supervisor.

QUALIFICATIONS & REQUIREMENTS

• Previous experience in a customer service role or hospitality setting preferred but not required.
• Excellent communication and interpersonal skills with a friendly and welcoming demeanor.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Must be able to stand for extended periods and perform physical tasks, including lifting and cleaning.
• Availability to work flexible hours, including weekends and holidays.
• Knowledge of basic food safety practices and ability to follow health regulations.
• Reliable transportation to and from work

YOUR FRESH START AWAITS
Join The Keke's Team
At Keke's Breakfast Cafe, we are rapidly growing and passionate about quality, people, and redefining the breakfast experience.
Fresh Food, Made To Order
You’ll find a lot of things in our kitchen—like coffee ground in-house, hand-cracked eggs, fresh fruit cut to order, and yes, real butter and whipped cream. What you won’t find is a microwave. Why? Because we believe in using only the freshest ingredients prepared to order for every guest, every time. If there’s a better way, we haven’t found it.