Front of House Supervisor

Common Bond Bistro & Bakery; Houston (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Flexible schedule

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k)

401(k) matching

Referral program

Employee discount

Paid training

Job summary

Common Bond Cafe - Montrose in Houston is seeking a Front of House Supervisor to lead the front-of-house team in a fast-paced bakery-cafe setting. The role collaborates with the General Manager to ensure guest satisfaction, training, and smooth daily operations.

The ideal candidate will hold a high school diploma, be capable of managing shifts, and maintain top quality customer service and product presentation while adhering to health and safety standards.

Qualifications

• Ability to learn quickly.
• A food handler’s and TABC certification where required by local and state health code regulations.
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to build and maintain relationships.
• Ability to lift up to 50 lbs.

Responsibilities

• Greeting customers with a smile and happy demeanor; engage with and understand our customers, including identifying and responding to customer needs through clear and pleasant communication.
• Maintain complete knowledge of baked goods and the menu.
• Supervise the front-of-house while upholding our standards of excellence and hospitality.
• Ensure positive guest service in all areas and address complaints to turn guests into return guests.
• Inform the General Manager of any foreseeable shortages before items run out.
• Enforce sanitary practices for food handling and cleanliness per standards and laws.
• Ensure consistent high quality service.
• Maintain professional restaurant image and appearance standards.
• Develop employees by providing feedback and setting expectations.
• Take orders and pack all retail items and bread orders carefully.
• Deliver food and drinks to customers promptly.
• Rotate stock using FIFO.
• Maintain good attendance and punctuality.
• Work flexible hours including mornings, evenings, weekends, nights and/or holidays.
• Meet store policies and standards including quality beverages/food and cash handling.
• Prepare and package food/beverages to high-quality standards.

Skills

Learn quickly

Food handler/TABC cert

Follow instructions

Interpersonal skills

Team player

Relationship building

Lift up to 50 lbs

Education

High school degree

Job description

Front of House Supervisor

Full-time

High school degree

$15.00 - 18.00 per hour

The FOH Supervisor is responsible for how the front-of-house is ran working closely with the General Manager. The ideal team member is dedicated to their fellow team members and to the guests we serve. We believe that each and every guest experience is important and that each one of our jobs is a piece of providing our guests with a positive experience. Our team members must be able to work in a fast-paced environment, have a knack for problem solving and most importantly be committed to having the highest quality standards.

Essential Duties & Responsibilities

• Greeting customers with a smile and happy demeanor; engage with and understand our customers, including identifying and responding to customer needs through clear and pleasant communication


• Maintain complete knowledge of baked goods and the menu


• Supervise the front-of-how while upholding our standards of excellence and hospitality


• Ensure positive guest service in all areas. Respond guests complaints in a professional manner and taking any and all appropriate actions to turn dissatisfied guests into return guests


• Inform the General Manager of any foreseeable shortages before items run out.


• Enforce sanitary practices for food handling, general cleanliness, and maintenance dining areas while being compliant with operational standards, company policies, federal/state/local laws, and ordinances


• Responsible for ensuring consistent high quality service


• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards


• Develop employees by providing ongoing feedback and establishing performance expectations


• Taking orders from guest and packing all retail items and bread orders carefully and efficiently


• Running food and drinks to customers in a timely fashion


• Rotating stock using the FIFO method


• Maintain good attendance and punctuality


• Available to work flexible hours that may include mornings, evenings, weekends, nights and/or holidays


• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security


• Prepare and package food and beverages to our high-quality standard recipes including recipe changes such as temperature, quantity of ingredients or substituted ingredients


• Available to perform many different tasks within the store during each shift


• Additional duties as assigned

Required Knowledge, Skills And Abilities

• Ability to learn quickly


• A food handler’s and TABC certification where required by local and state health code regulations


• Ability to understand and carry out oral and written instructions and request clarification when needed


• Strong interpersonal skills


• Ability to work as part of a team


• Ability to build and maintain relationships


• Ability to lift up to 50 lbs.

Reports to:

General Manager

FLSA Status:

Hourly/ Non-exempt

TIPS ELIGIBLE

Work schedule

• 8 hour shift


• Weekend availability


• Holidays

Supplemental pay

• Tips

Benefits

• Flexible schedule


• Paid time off


• Health insurance


• Dental insurance


• Vision insurance


• 401(k)


• 401(k) matching


• Referral program


• Employee discount


• Paid training

Common Bond Cafe - Montrose

1706 Westheimer Rd, Houston, TX 77006, USA