Coffee Shop FOH Supervisor

Common Bond Cafe; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible hours

Job summary

Common Bond Cafe is seeking a Front-of-House Supervisor to work closely with the General Manager. The ideal team member is dedicated to guests and fellow staff, believes every guest interaction matters, and thrives in a fast-paced setting, upholding the highest quality standards.

Responsibilities include greeting customers, supervising FOH, maintaining menu knowledge, enforcing sanitation and safety, handling guest concerns professionally, and developing employees through feedback.

Qualifications

• Ability to learn quickly.
• Food handler’s and TABC certifications as required by health codes.
• Strong interpersonal and teamwork abilities.

Responsibilities

• Greet customers with a friendly demeanor and understand guest needs through clear communication.
• Supervise the front-of-house while maintaining our hospitality standards.
• Ensure high-quality service and timely delivery of food and beverages.
• Maintain knowledge of menu and baked goods.
• Uphold sanitary practices and compliance with health regulations and company policies.
• Assist the General Manager and develop staff through feedback and performance expectations.
• Manage stock using FIFO and ensure attendance and punctuality.

Skills

Learn quickly

Food handler certification

TABC certification

Strong interpersonal skills

Teamwork

Relationship building

Lift up to 50 lbs

Job description

The FOH Supervisor is responsible for how the front-of-house is ran working closely with the General Manager. The ideal team member is dedicated to their fellow team members and to the guests we serve. We believe that each and every guest experience is important and that each one of our jobs is a piece of providing our guests with a positive experience. Our team members must be able to work in a fast-paced environment, have a knack for problem solving and most importantly be committed to having the highest quality standards.

Essential Duties & Responsibilities

• Greeting customers with a smile and happy demeanor; engage with and understand our customers, including identifying and responding to customer needs through clear and pleasant communication
• Maintain complete knowledge of baked goods and the menu
• Supervise the front-of-how while upholding our standards of excellence and hospitality
• Ensure positive guest service in all areas. Respond guests complaints in a professional manner and taking any and all appropriate actions to turn dissatisfied guests into return guests
• Inform the General Manager of any foreseeable shortages before items run out.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance dining areas while being compliant with operational standards, company policies, federal/state/local laws, and ordinances
• Responsible for ensuring consistent high quality service
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Develop employees by providing ongoing feedback and establishing performance expectations
• Taking orders from guest and packing all retail items and bread orders carefully and efficiently
• Running food and drinks to customers in a timely fashion
• Rotating stock using the FIFO method
• Maintain good attendance and punctuality
• Available to work flexible hours that may include mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security
• Prepare and package food and beverages to our high-quality standard recipes including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Available to perform many different tasks within the store during each shift
• Additional duties as assigned

Required Knowledge, Skills and Abilities

• Ability to learn quickly
• A food handler’s and TABC certification where required by local and state health code regulations
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build and maintain relationships
• Ability to lift up to 50 lbs.

Reports to: General Manager

FLSA Status: Hourly/ Non-exempt

TIPS ELIGIBLE

In every city, village, and town the “common bond” that everyone shares is the love of good food. It bridges together all ages, cultures, and beliefs. From this idea, Common Bond Bistro & Bakery was opened in May 2014 in the Montrose area of Houston, TX. We now have 11 locations across the city of Houston where the community gathers to dine and bond over good food, extraordinary pastries, and custom cakes.