Front of House Staff

New Village Arts Inc; Carlsbad (CA); On-site; USD 20,664,000 - 30,307,000; Part time

Job summary

New Village Arts is seeking friendly Front of House Staff to join our team in Carlsbad, CA. This cross-trained role covers Box Office and Bartending, focusing on providing excellent customer service during live events.

Candidates should enjoy a fast-paced, people-centered environment and be available to work evenings, weekends, and some holidays. Prior theatre or hospitality experience is preferred, and compliance with alcohol/service policies will be required.

Qualifications

• Strong customer service mindset and people skills.
• Comfortable multitasking in a live event environment.
• Ability to learn systems and procedures quickly.

Responsibilities

• Provide excellent customer service to patrons in person and by phone.
• Sell and distribute tickets, assist with will call, and answer patron questions.
• Operate ticketing and point-of-sale systems accurately.
• Serve beer, wine, and other approved beverages in accordance with policy.
• Check IDs and support responsible alcohol service.
• Handle cash and card transactions accurately.
• Restock bar and front-of-house supplies.
• Keep lobby, bar, and audience-facing areas clean and organized.
• Assist with pre-show, intermission, and post-show operations.
• Communicate patron concerns or issues to the supervisor on duty.

Skills

Customer service

Multitasking

Communication

Ticketing

POS familiarity

Tools

Ticketing software

Cash handling

Job description

New Village Arts is looking for friendly, dependable, and audience-focused Front of House Staff to join our team. This role is cross-trained in Box Office and Bartending and is ideal for someone who enjoys customer service, live events, and working in a fast-paced, people-centered environment.

As a member of our front-of-house team, you will help welcome patrons, support ticketing and will call, serve beverages, assist with lobby flow, and contribute to a positive and memorable experience for our audiences.

What you'll do:

• Provide excellent customer service to patrons in person and by phone
• Sell and distribute tickets, assist with will call, and answer basic patron questions
• Operate ticketing and point-of-sale systems accurately
• Serve beer, wine, and other approved beverages in accordance with policy
• Check IDs and support responsible alcohol service
• Handle cash and card transactions accurately
• Restock bar and front-of-house supplies
• Keep lobby, bar, and audience-facing areas clean and organized
• Assist with pre-show, intermission, and post-show operations
• Communicate patron concerns or issues to the supervisor on duty

We're looking for someone who:

• Has strong people skills and a customer service mindset
• Is comfortable multitasking in a busy live event environment
• Can learn systems and procedures quickly
• Is responsible, punctual, and team-oriented
• Is available to work evenings, weekends, and some holidays
• Has prior experience in theatre, hospitality, concessions, bartending, box office, or guest service preferred
• Can meet any required alcohol or food service compliance requirements for the role

This is a great opportunity for someone who enjoys live theatre, connecting with the public, and being part of a team that helps bring each performance to life.