Front of House Operations Lead

City-Winer; Chicago (IL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision insurance

401K with match

HSA/FSA

Employee discounts

Free family meal

Show tickets

Job summary

City Winery in Chicago is seeking a Front of House Operations Manager to lead daily hospitality operations, oversee service teams, and drive food and beverage sales while promoting wine, music, and culinary experiences. You will train staff, manage scheduling, and ensure guest satisfaction across all revenue centers.

The role requires at least 3 years of high-volume hospitality leadership, superb communication, and a passion for delivering exceptional guest experiences in a dynamic venue

Qualifications

• Minimum 3 years experience in a multi-faced, high volume restaurant, venue, and/or equivalent relevant experience.
• Exceptional hospitality skills.
• Proven leadership skills and commitment to operational excellence.
• Strong analytical and data skills.
• Ability to successfully multi-task, delegate, and manage several tasks at once in fast paced environment.
• Exceptional communication and interpersonal skills both written and verbal.

Responsibilities

• Manage day to day restaurant and/or floor operations, and provide on-the-floor support to staff for duration of a service shift including but not limited to assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant
• Participate in interviewing, hiring, coaching/counseling, and separation process of hourly employees
• Ensure restaurant and venue are fully prepared and organized for daily execution of the operation
• Manage staffing and operations of all revenue centers including venue, bar, support staff, service, private events, as applicable based on designated area of focus
• Prepare scheduling on a weekly basis
• Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and directed to appropriate employees to handle
• Resolve guest concerns and complaints with exemplary level of hospitality
• Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed
• Check in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunities
• Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings
• Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts
• Maintain & update contact lists, VIP, and public event guest lists
• Demonstrate an ability to lead and motivate others, and achieve results. Empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management
• Demonstrate excellent interpersonal and communication skills with service teams and management
• Other duties, initiatives, and tasks as per business need

Skills

Hospitality

Leadership

Analytical skills

Communication skills

Multi-tasking

Job description

City Winery in Chicago is seeking a Front of House Operations Manager to lead daily hospitality operations, oversee service teams, and drive food and beverage sales while promoting wine, music, and culinary experiences. You will train staff, manage scheduling, and ensure guest satisfaction across all revenue centers.

The role requires at least 3 years of high-volume hospitality leadership, superb communication, and a passion for delivering exceptional guest experiences in a dynamic venue