Front of House Manager

Stars and Strikes Family Entertainment Centers; Rock Hill (SC); On-site; USD 55,000 - 70,000; Full time

Job summary

Join a vibrant entertainment center as a Concourse Experience Manager, where you'll oversee operations, create memorable guest experiences, and lead a dedicated team. This role offers numerous opportunities for career growth within a family-owned business that values fun and community engagement.

Benefits

Health & 401k Benefits

Bonuses

Paid-Time Off

Free bowling, laser tag & gameplay

Qualifications

• 1-2 years of management experience.
• Experience in Hospitality and/or Food & Beverage preferred.

Responsibilities

• Ensure a ‘FUN’ atmosphere in concourse operations.
• Manage overall operations including bowling and service.

Skills

Guest Service

Team Development

Problem-Solving

Leadership

Floor Management

Job description

1 day ago Be among the first 25 applicants

Concourse Experience Manager

Stars and Strikes Family Entertainment Center is seeking a Concourse Experience Manager who is ready to be part of a high-volume, fast-paced Entertainment Center!

Concourse Experience Manager

Stars and Strikes Family Entertainment Center is seeking a Concourse Experience Manager who is ready to be part of a high-volume, fast-paced Entertainment Center!

The ideal candidate will be an energetic, driven individual with a solid work ethic, positive attitude, and superior guest service skills. As the Concourse Experience Manager, you would be responsible for the overall operations and atmosphere of the concourse.

This position will be directly responsible for meeting and exceeding sales goals, the running of the concourse including bowling and service, creating memorable guest experiences, as well as training and maintaining team members for a variety of positions.

Why Join Our Team?

• We are a family-owned business and consider our team members part of our family
• We equip team members to achieve their career dreams at Stars and Strikes and provide training to do so
• With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
• We encourage team members to have fun while they work
• We provide opportunities for all team members to give back to the community
• We are a community who live out our core values:
• Respect at All Times, Listen to Others, Exceptional Guest Service, Sharing in Success, Dedicated to Fun, Cleanliness Focused, and We Give Back
  

What We’re Looking For:

• 1-2 years of management experience
• Friendly, outgoing and professional demeanor
• Experience in Hospitality and/or Food & Beverage is a preferred
• Must able to work weekends and holidays
  
  

Core Competencies:

• People Leader: Develop Team Members, Navigate Chaos, Motivate Others, Thrive in Ambiguity, Cultivate Exceptional Guest Experiences
• Operations Expert: Problem-Solver, Cleanliness Focused, Takes the Initiative, Floor Management Experience, Budget Proficiency, Passion for Hospitality
  
  

Key Responsibilities:

• Ensure a “FUN” atmosphere
• Identify & ResolveIssues ImpactingGuestExperience
• Cleaningof Location
• Compliance and Training Validation
• Overall Floor Management (bowling, bar and lane service)
  
  

Additional Duties:

• Act as Manager on Duty when Needed
• ReportProduct/ Service Issues
• Timecard Review
• Quality of Inventories
• Delivery Check-ins
  
  

Perks We Offer:

• Health & 401k Benefits
• Bonuses
• Paid-Time Off
• Free bowling, laser tag & gameplay!
  
  

Be sure to follow us on Facebook, Instagram, Twitter, and LinkedIn to be informed of the dates for our upcoming hiring events. Stars and Strikes is an Equal Opportunity Employer.

Powered by JazzHR

qHEDKlojwq

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Internet Publishing

Referrals increase your chances of interviewing at Stars and Strikes Family Entertainment Centers by 2x

Get notified about new Front of House Manager jobs in Rock Hill, SC.

Pineville, NC $53,000.00-$70,000.00 11 months ago

Charlotte, NC $63,000.00-$65,000.00 14 hours ago

Restaurant Manager - 1586 Indian Land, SC

Rock Hill, SC $45,000.00-$55,000.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.