Front of House Manager

HC-Resource; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

HC-Resource is seeking a Front of House Manager in Steele Creek, NC, to lead a team in delivering exceptional guest experiences in a vibrant restaurant environment. This includes team recruitment, training, and managing daily operations while ensuring top-notch customer service. Join a committed team to create memorable dining experiences.

Qualifications

• Proven leadership in high-volume, full-service restaurants.
• Strong dedication to providing exceptional hospitality.
• Motivational leader with operational excellence.

Responsibilities

• Hire, train, and cultivate a standout team for customer service.
• Oversee daily operations and manage expenses.
• Set high standards for customer service.

Skills

Leadership

Customer Service

Communication

Team Development

Job description

HC-Resource is on the hunt for a Front of House Manager in Steele Creek, NC!

Join a team celebrated for its top-quality food, impressive craft beer lineup, and a commitment to exceptional customer service. If you’re passionate about hospitality, made-from-scratch dishes, and crafting memorable guest experiences, we’d love to connect!

Position Highlights:

• Location: Steele Creek, NC
• Experience Required: Full-service management with a focus on guest relations and team development

Responsibilities:

• Team Recruitment & Development: Hire, train, and cultivate a standout team that delivers best-in-class customer service
• Inventory Management: Maintain inventory levels to reduce stockouts and keep things fresh—especially important for bottled beer and liquor
• Exceptional Training: Lead industry-leading training programs to set your team up for success
• Employee Relations: Communicate effectively and tailor your approach to foster a supportive work environment
• Operations & Financials: Oversee daily operations, analyze financial reports, and manage expenses to align with budget goals
• Scheduling & Organization: Post schedules on time and complete routine tasks promptly
• Customer Service Focus: Set the bar high for customer service, ensuring every guest has an unforgettable experience
• Shift Management: Run efficient, high-energy shifts that keep both guests and employees engaged

What We’re Looking For:

• Proven Leadership in Full-Service: Successful background managing high-volume, full-service restaurants
• Customer Service Commitment: Strong dedication to providing exceptional hospitality, with a knack for making guests feel at home
• Motivational Leader: Inspire and drive your team to exceed expectations by leading by example
• Safe & Fun Environment: Foster a positive atmosphere that encourages repeat business and team satisfaction
• Operational Excellence: A focus on meeting targets for sales, quality, hospitality, cleanliness, and more
• Clear Communication: Communicate openly, effectively, and with a positive, solution-oriented attitude

Who We Are: Our kitchen is dedicated to scratch-made comfort food classics, including BBQ sauces, dressings, and fan favorites like mac ‘n cheese and brisket chili. We’re passionate about keeping things fresh, with a daily rotating selection of craft beers, cocktails, and an extensive bourbon and scotch collection.

We’ve built a community-focused atmosphere with live music, events, and a pet-friendly patio for our guests to enjoy. Whether they’re beer enthusiasts, food lovers, or just looking for a great time, we make sure there’s something for everyone.

Ready to take your hospitality career to the next level? Apply today and help us create a memorable experience for every guest, every time!