Front of House Manager

Flora-Bama; Pensacola (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A popular restaurant in Pensacola seeks a Front-of-the-House Manager to lead the customer service team ensuring a profitable and pleasant dining experience. The role requires excellent leadership skills, a commitment to quality service, and an ability to handle challenging situations effectively.

Qualifications

• Must have excellent people skills for positive interaction.
• Ability to work calmly under pressure and manage a team.
• Understanding of safety and sanitation procedures.

Responsibilities

• Coordinate and manage the front-of-the-house team.
• Ensure exceptional guest interactions and service.
• Maintain professionalism and manage upset guests.

Skills

Leadership

Customer Service

Problem Solving

Teamwork

Education

Experience in a Front of the House management role

Serve Safe Manager certification

Tools

Basic computer knowledge

Job description

Job Summary:
The Front-of-the-House Manager must possess leadership skills to effectively manage and coordinate an entire front-of-the-house team while making sure the restaurant is profitable and in line with goals set by management. The Front of the House Manager position also requires exceptional skill at welcoming, serving, and interacting with guests to ensure they receive the best possible experience while dining.

Essential Duties and Responsibilities:

• Possession of excellent people skills for positive interaction with guests and employees
• The ability to maintain professionalism when dealing with upset guests or employees
• The capability of managing and working alongside the front-of-the-house team.
• Observation and awareness of all details of front-of-the-house employees to provide top-notch service
• Sustain an impeccable appearance seeing this position is in direct contact with the guests daily
• Organization of daily tasks, preparation of the front-of-the-house schedule, completion of daily administrative
• Responsible for preparing and serving fresh oysters, including skilled oyster shucking, while maintaining high standards of food safety and presentation.
• tasks, and ensuring all employees adhere to company policies and procedures
• Aid in the recruitment of the front-of-the-house team alongside the GM
• Understanding problems that may arise and making the right decision when put into a problematic situation
• Assisting the GM to help meet the needs of all profitability objectives

Qualifications:

• Proficient understanding of professional front-of-the-house procedures
• Must be able to speak read and understand English
• Commitment to quality service and food and beverage knowledge
• Understanding and knowledge of safety, sanitation, and food handling procedures
• Ability to work in a team environment and to work calmly and effectively under pressure
• Must be able to work nights, weekends, and some holidays
• Must have problem-solving abilities, be self-motivated and organized
• Takes pride in the workplace as demonstrated by keeping area neat and tidy and
• Encourages and promotes positive behaviors in coworkers
• Takes ownership of the job by maintaining efficiency and quality of work and showing accountability for all
• functions of the job

Physical Demands:

• The capability to work in a standing position for long periods of times
• Ability to move, transport food carts, equipment, and supplies
• Be able to reach, bend, stoop and frequently lift up to 35 pounds and occasionally lift/move 50 pounds

Education/Experience Required:

• Experience in a Front of the House management role is required
• Serve Safe Manager certification
• Basic computer knowledge