Front of House Manager

Ole River Grill; Pensacola (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading restaurant in Pensacola is seeking a Front-of-the-House Manager to oversee guest interactions and manage the front staff. The ideal candidate will ensure a positive dining experience, maintain high standards of service, and be responsible for profitability objectives. This role involves leadership, organization, and a commitment to excellent customer service.

Qualifications

• Experience in a Front of House management role is required.
• Must be able to speak, read, and understand English.
• Basic computer knowledge.

Responsibilities

• Manage and coordinate the front-of-house team for optimal performance.
• Ensure guest satisfaction through excellent service.
• Assist in recruitment and staff training.

Skills

Leadership

People Skills

Professionalism

Problem-Solving

Organization

Education

High School Diploma or equivalent

Serve Safe Manager Certification

Job description

Job Summary:
The Front-of-the-House Manager must possess leadership skills to effectively manage and coordinate an entire front-of-the-house team while making sure the restaurant is profitable and in line with goals set by management. The Front of the House Manager position also requires exceptional skill at welcoming, serving, and interacting with guests to ensure they receive the best possible experience while dining.

Essential Duties and Responsibilities:

• Possession of excellent people skills for positive interaction with guests and employees
• The ability to maintain professionalism when dealing with upset guests or employees
• The capability of managing and working alongside the front-of-the-house team.
• Observation and awareness of all details of front-of-the-house employees to provide top-notch service
• Sustain an impeccable appearance seeing this position is in direct contact with the guests daily
• Organization of daily tasks, preparation of the front-of-the-house schedule, completion of daily administrative
• Responsible for preparing and serving fresh oysters, including skilled oyster shucking, while maintaining high standards of food safety and presentation.
• tasks, and ensuring all employees adhere to company policies and procedures
• Aid in the recruitment of the front-of-the-house team alongside the GM
• Understanding problems that may arise and making the right decision when put into a problematic situation
• Assisting the GM to help meet the needs of all profitability objectives

Qualifications:

• Proficient understanding of professional front-of-the-house procedures
• Must be able to speak read and understand English
• Commitment to quality service and food and beverage knowledge
• Understanding and knowledge of safety, sanitation, and food handling procedures
• Ability to work in a team environment and to work calmly and effectively under pressure
• Must be able to work nights, weekends, and some holidays
• Must have problem-solving abilities, be self-motivated and organized
• Takes pride in the workplace as demonstrated by keeping area neat and tidy and
• Encourages and promotes positive behaviors in coworkers
• Takes ownership of the job by maintaining efficiency and quality of work and showing accountability for all
• functions of the job

Physical Demands:

• The capability to work in a standing position for long periods of times
• Ability to move, transport food carts, equipment, and supplies
• Be able to reach, bend, stoop and frequently lift up to 35 pounds and occasionally lift/move 50 pounds

Education/Experience Required:

• Experience in a Front of the House management role is required
• Serve Safe Manager certification
• Basic computer knowledge