Front of House Manager

Chick-fil-A Restaurants; Florissant (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible scheduling

Health insurance options

Employee discounts on meals

Comprehensive training programs

Job summary

Chick-fil-A Florissant is seeking a Team Leader to oversee daily operations, uphold food safety and quality, and foster a culture of exceptional guest service. You will lead and mentor team members, manage opening/closing tasks, and ensure smooth shifts in a fast-paced environment.

The role emphasizes strong communication, a friendly demeanor, and a commitment to Chick-fil-A values. Weekend availability and on-site work are required, with opportunities for growth and employee discounts.

Qualifications

• Passion for Chick-fil-A values.
• Ability to influence team members and drive accountability for the Winning Hearts Every Day initiative.
• Enthusiastic and friendly demeanor.
• Strong people skills with a commitment to superior customer service.
• Ability to work in a fast-paced environment.
• Excellent organizational, coaching, and leadership skills.
• Excellent Communication Skills.
• Ability to work weekends and on-site.

Responsibilities

• Uphold Food Safety Standards: Ensure adherence to food safety standards and operational procedures, promoting a safe environment for team members and guests.
• Ensure Food Quality: Oversee food preparation and presentation to meet high standards for taste and freshness.
• Create Connections: Respond promptly and respectfully to guest needs, reinforcing the Winning Hearts Every Day philosophy.
• Lead Operational Activities: Participate in day-to-day high-volume restaurant operations for efficient service.
• Train, Mentor and Develop Team Members: Assist in training and set a positive tone for each shift.
• Open and Close the Restaurant: Lead shifts, manage opening/closing tasks, counts, and checklists.
• Communicate Effectively: Use strong written and spoken communication with team members and guests.

Skills

Leadership

Teamwork

Communication

Customer service

Coaching/mentoring

Job description

Opportunity:

Are you looking for a dynamic and supportive work environment where your leadership skills can truly shine? Do you thrive in a team-oriented atmosphere that values growth and service? If so, we want you to join our team at Chick-fil-A Florissant!

At Chick-fil-A Florissant, working is more than just a job; it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. As a highly skilled Team Leader, you will play a crucial role in ensuring our restaurant operates smoothly while fostering a culture of excellence and service. Enjoy perks like flexible scheduling, scholarship opportunities, and employee discounts on our delicious meals!

Position Type:

• Full-time and Part-time

Team Leader Responsibilities:

As a Chick-fil-A Florissant Shift Lead/Team Leader, you play a vital role in ensuring the smooth operation of our restaurant while embodying our commitment to food safety, food quality, and exceptional service. Your key responsibilities include:

• Uphold Food Safety Standards: Ensure adherence to Chick-fil-A Florissant’s food safety standards and operational procedures, promoting a safe environment for both team members and guests.
• Ensure Food Quality: Oversee food preparation and presentation, ensuring that all items meet Chick-fil-A’s high standards for taste and freshness.
• Create Connections: Offer immediate and respectful responses to guest needs, reinforcing our "Winning Hearts Every Day" philosophy and enhancing the overall dining experience.
• Lead Operational Activities: Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant, ensuring efficient and effective service.
• Train, Mentor and Develop Team Members: Assist in the training of new hires and set the tone for each shift. Act as a role model for the team, fostering a positive and encouraging work environment.
• Open and Close the Restaurant: Lead shifts as a team leader, performing opening, midday, and closing tasks, including counting drawers, finalizing transactions and ensuring checklists are completed accurately and thoroughly.
• Communicate Effectively: Utilize excellent communication skills, both written and spoken, to facilitate clear and effective interactions with team members and guests.
• Other Duties as Assigned

Qualifications:

• Passion for Chick-fil-A values
• Ability to influence team members and drive accountability for our "Winning Hearts Every Day" strategic initiative.
• Enthusiastic and friendly demeanor
• Strong people skills with a commitment to superior customer service.
• Ability to work in a fast-paced environment.
• Excellent organizational, coaching, and leadership skills
• Excellent Communication Skills
• Ability to work weekends and on-site
• Reliable transportation.

What We Offer:

• Flexible scheduling to fit your lifestyle.
• Health insurance options for you and your family.
• Employee discounts for delicious Chick-fil-A meals.
• Comprehensive training programs to enhance your skills.

Why Join Us?

• A fun work environment where you can positively influence others.
• Flexible scheduling (we're closed on Sundays!).
• Intentional growth and development opportunities.
• Scholarship opportunities for your education.
• Competitive pay and delicious employee meal discounts.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.