Front of House Lead Supervisor

Massanutten Resort; McGaheysville (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Serve safe certification

Job summary

Massanutten Resort in McGaheysville, VA seeks a Front of House Lead Supervisor to keep dining operations running smoothly and guests returning for more. You’ll support daily service, help with opening/closing setup, and energize the floor while resolving escalated concerns as a guest-experience champion.

You’ll promote safe, clean practices, set service standards, and lead teammates to maintain quality, speed, and accuracy across food and beverage service.

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Excellent customer service skills.
• Computer skills (Word, Excel, Outlook, and database applications).
• Understanding of ABC regulations.
• Previous food and beverage experience.

Responsibilities

• Oversee opening and closing of restaurant.
• Place orders as needed.
• Assist with daily operations of cooking, serving, and dishwashing.
• Oversee/participate in putting away stock, including alcohol, in the correct manner.
• Assist and oversee monthly inventory.
• Coordinate and oversee meal quality within guidelines of menu, dietary requirements, and sanitation.
• Other duties as assigned by management.

Skills

Excellent written & verbal comms

Attention to detail

Customer service

ABC regulations knowledge

Food & beverage experience

Serve Safe certification

Management experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Database applications

Job description

Massanutten Resort

Front of House Lead Supervisor - What You’ll Do

Be a key part of the leadership team that keeps the front‑of‑house running smoothly and guests coming back for more. You’ll jump in to support daily service, assist with opening and closing set‑up and breakdown, and help keep the floor energized and organized during service. You’ll shine as a guest experience champion by confidently resolving escalated concerns and turning moments into memorable wins. As a friendly resort ambassador, you’ll share helpful information about on‑site offerings and nearby attractions. You’ll also help set the standard for excellence by actively promoting a safe, clean, and well‑run environment and encouraging your teammates to do the same.

Required

• Excellent written and verbal communication skills
• Excellent written and verbal communication skills
• Strong attention to detail and organizational skills
• Excellent customer service skills
• Computer skills (including Microsoft Word, Excel, Outlook, and general database applications)
• Understanding of ABC regulations
• Previous food and beverage experience
• Must be at least 21

Preferred

• Serve safe certification
• Previous food and beverage management experience

Typical Schedule

Days:

Full availability required, including mornings, nights, weekends, and holidays

Hours:

Varied hours depending on hours of operation and business demands

Core Responsibilities

• Oversee opening and closing of restaurant
• Place orders as needed
• Assist with daily operations of cooking, serving, and dishwashing
• Oversee/participate in putting away stock, including alcohol, in the correct manner
• Assist and oversee monthly inventory
• Coordinate and oversee meal quality within guidelines of menu, dietary requirements, and the standards of appearance, taste, temperature, and sanitation served to guests
• Other duties as assigned by management

For more information, please contact us at 540-437-3372 or [e-mail].