Front of House Floor Manager - Craft Brewery & Events

Three-Notch; Arlington (VA); On-site; USD 45,000 - 55,000; Full time

Job summary

Three Notch’d Brewing Company in Northern Virginia is seeking a Front of House Floor Manager to lead and train the dining room and bar team. You will manage shifts, coordinate events, and ensure guests receive exceptional service in a fast-paced environment.

Responsibilities include developing service standards, supervising Front of House staff, handling inventory, and supporting the Event Sales team with post-event follow-up and reporting.

Qualifications

• 1 year of supervisory experience in the hospitality industry.
• Previous experience as a bartender, or server.
• Very strong organizational skills.
• Strong communication, interpersonal, and team building skills.
• Proven problem-solving skills.
• Self-starter, proactive, open-minded, positive approach.
• Ability to successfully motivate and coach others.
• Highly effective multi-tasker.
• Ability to take on additional responsibilities as needed.
• Competent in using Microsoft Office, including Word, Excel, PowerPoint and OneNote.

Responsibilities

• Ensures outstanding guest service by providing a guest-friendly environment, high standards, solid product knowledge and all other components of guest services.
• Assist with hiring, training and development of all Front of House team members.
• Implements and maintains guest service standards.
• Provide excellent customer service to guests and help resolve any customer issues.
• In conjunction with Assistant General Manager ensures daily goals, tasks and assignments are completed.
• Completes ordering, PARS and inventory of all beer, wine, liquor and distilled spirits.
• Develops and implements beer menu and cocktail menu based on product availability, seasonality and customer demand.
• Ensure that all opening, and closing, responsibilities are completed.
• Supervise bartenders and/or Front of House staff for special events.
• Provide intervention assistance when servers observe guest’s behaviors while consuming alcoholic beverages and ensure their safety.
• Maintains adherence to all company policies and procedures.
• Provide coaching and performance feedback to Front of House staff.
• Handle employee issues/concerns as they arise and work with Assistant General Manager on escalating employee issues.
• Assist managers with administrative tasks, scheduling, ordering and inventory responsibilities.
• Assist Event Sales team with analyzing and tracking all BEO invoices, contracts, and event payments.
• Conduct post event follow-ups and event reporting for the Event Sales Team and Accounting departments as needed.
• Possess Toast POS System knowledge, ability to perform troubleshooting, and train all Front of House staff on POS System use.
• Ability to move kegs and operate a hand truck.
• Other duties as assigned.

Skills

Supervisory experience

Bartender/Server experience

Organizational skills

Communication

Problem-solving

Self-starter

Motivating others

Multi-tasking

Additional responsibilities

Microsoft Office

Education

Bachelor’s degree in Marketing, Hospitality, Brewing or related discipline

Tools

Toast

Job description

Three Notch’d Brewing Company in Northern Virginia is seeking a Front of House Floor Manager to lead and train the dining room and bar team. You will manage shifts, coordinate events, and ensure guests receive exceptional service in a fast-paced environment.

Responsibilities include developing service standards, supervising Front of House staff, handling inventory, and supporting the Event Sales team with post-event follow-up and reporting.