Front of House Employee

Flippers Pizza Co.; Kissimmee (FL); Hybrid; USD 18,000 - 27,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Job summary

Flippers Pizzeria is seeking a dynamic Front of House Employee to join our Kissimmee team. You will greet guests, take orders, handle payments, and keep the dining area clean to ensure a welcoming atmosphere. A customer-oriented mindset and reliable teamwork are essential.

Responsibilities include greeting guests, taking accurate orders, delivering food, and maintaining cleanliness while meeting health standards. This role requires flexibility for varied shifts, including weekends and holidays.

Qualifications

• Customer service experience in a hospitality or retail setting is preferred.
• Excellent verbal communication to interact with customers and team members.
• Ability to handle orders accurately and efficiently in a fast-paced environment.
• Proven teamwork skills and a positive attitude to support colleagues.
• Availability for varied shifts including mornings, evenings, weekends, and holidays.
• Ability to stand for long periods and move quickly during busy times.
• Willingness to learn health and safety standards and obtain a food handler certification.

Responsibilities

• Greet customers, provide menus, and answer questions about food and beverage options.
• Take orders accurately and process payments using POS systems; ensure correct change and receipts.
• Deliver food and beverages to customers promptly and verify accuracy of orders.
• Maintain dining area cleanliness and upkeep of service stations to meet health standards.
• Address and resolve customer complaints diplomatically to maintain satisfaction and reputation.

Skills

Customer service

Communication

Efficiency

Teamwork

Flexibility

Stamina

Health & safety

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

The Location:

5770 US 192
Kissimmee, FL

The Opportunity:

Serving at Flippers Pizzeria requires excellent customer service that matches our excellent pizza!

Position Overview:

We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.

Key Responsibilities:

• Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.
• Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.
• Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.
• Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.
• Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.

Qualifications:

• Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
• Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
• Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.
• Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.
• Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.
• Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.
• Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.