Front of House / Customer Service Manager - Evening Shift

Chick-fil-A | Alpine Avenue; Walker (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Pay: $18–$24/hour

PTO

Health insurance with a $325 Operator

Dental coverage

401(k)

Bonus opportunities

Scholarships

Closed Sundays

Leadership development

Free food

Food donations

Job summary

Chick-fil-A Alpine Ave is seeking an experienced Front of House / Customer Service Manager for the evening (closing) shift. You will lead the front-of-house team, supervise guest service, and keep operations running smoothly in a fast-paced environment.

The role begins as a Manager in Training, with pay ranging from $18–$24 per hour. Full-time schedule includes 2 PM to close, with Friday and Saturday availability required, in Walker, Michigan.

Qualifications

• Experience in customer service, hospitality, or restaurant/retail management.
• Ability to supervise a team in a fast-paced, high-volume environment.
• Guest-first, service-oriented mindset.

Responsibilities

• Lead and supervise the front-of-house team during the evening shift.
• Oversee order accuracy and quality control to ensure guests receive what they ordered.
• Manage workflow and pacing to meet speed-of-service and wait-time standards.
• Maintain a clean, safe dining and service environment per food safety protocols.
• Ensure compliance with applicable labor laws during the shift.
• Coordinate break scheduling to support staff well-being and morale.
• Monitor bottlenecks during rushes and proactively solve problems.
• Assist with front-of-house tasks as needed to support the team.
• Handle guest complaints and service recovery; escalate complex issues as needed.
• Coach and mentor team members to build a positive culture.
• Communicate performance issues to management for follow-up.
• Uphold company policies and brand standards.

Skills

Leadership

Communication

Interpersonal skills

Customer service

Hospitality

Team supervision

Fast-paced environment

Job description

Front of House / Customer Service Manager – Evening Shift

We're hiring a Front of House / Customer Service Manager to lead our evening (closing) shift at Chick-fil-A Alpine Ave! If you have experience in restaurant management, hospitality, or guest service leadership, this could be your next career move.

At Chick-fil-A, we're more than just a job — we're an opportunity. We're looking for a hospitality-minded leader to help Chick-fil-A Alpine Ave be a light in our community. Our goal is to Win Hearts Every Day through Operational Excellence and Second-Mile Service. If that sounds like the kind of guest experience you love creating, we'd love to talk!

As a manager here, you'll oversee day-to-day restaurant operations during your shift — supervising your team, managing guest service, and keeping the front of house running smoothly. If you've got customer service, hospitality, or food service leadership experience and you're looking for a great place to grow your management career, there's a spot here for you. Restaurant industry experience is welcome but not required — we're open to any kind of team lead, supervisor, or shift lead background, formal title or not, including candidates coming from other quick-service restaurant (QSR) brands.

This role starts as a Manager in Training so we can make sure it's the right fit on both sides. Pay for this position ranges $18–$24/hour.

Schedule: This role covers our evening shift, 2PM until close (11PM). Friday and Saturday availability is required. This is a full-time management position.

What you'll do (Shift & Team Leadership):

• Lead and supervise the front of house team, keeping everyone focused on hospitality, guest service, and customer satisfaction between 2PM and close

• Oversee order accuracy and quality control to make sure guests get exactly what they ordered

• Manage workflow and pacing to hit our restaurant's speed-of-service and guest wait-time standards

• Maintain a clean, safe dining and service environment, following all food safety and sanitation protocols

• Ensure compliance with minor labor laws throughout the shift

• Coordinate break scheduling to support staff well‑being and team morale

• Monitor performance bottlenecks ("pinch points") during rushes and step in with hands-on problem-solving

• Jump into any front-of-house or guest service task as needed to support the team

• Handle guest complaints and service recovery, escalating complex issues to upper management

• Coach, mentor, and give feedback to team members, building a positive, respectful team culture

• Communicate performance issues or policy violations to management for follow-up

• Uphold all company policies, procedures, and brand standards

What we're looking for:

• Strong leadership, communication, and interpersonal skills

• A background in customer service, hospitality, food service, or restaurant/retail management (formal or informal leadership experience both welcome)

• Comfort supervising a team in a fast‑paced, high‑volume environment

• A guest‑first, service‑oriented mindset

Benefits:

• Pay: $18–$24/hour

• PTO

• Health insurance, with a $325 Operator contribution

• Dental coverage

• 401(k)

• Bonus opportunities

• Access to scholarships

• Closed Sundays — every Chick-fil‑A location closes on Sundays, so you'll always have that day for family and friends

• Leadership development and career growth opportunities, including access to a Leadership Library

• Free food — up to $10.10 per shift worked

• Food donations available for your organization, event, or extracurricular activities

It's a great place to work. At Chick-fil‑A, our operators see their team as more than employees — you're a valued part of the restaurant.