Front of House Crew Member

Sessions West Coast Deli; Mission Viejo (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the food service sector is seeking a dynamic FOH Server/Cashier to join their team. This role is pivotal in ensuring guests receive exceptional service, from greeting them warmly to accurately processing orders. You will be the face of the restaurant, responsible for maintaining a clean and inviting environment while efficiently handling transactions. If you thrive in a fast-paced setting and possess a strong customer service mindset, this opportunity is perfect for you. Join a vibrant team where your contributions will directly enhance guest experiences and satisfaction.

Benefits

Employee discounts

Flexible schedule

Free uniforms

Qualifications

• 6+ months experience as a Cashier in hospitality or retail preferred.
• Strong customer service personality and skills are essential.

Responsibilities

• Process Guest orders with accuracy and maintain cleanliness.
• Communicate with Guests and co-workers to optimize service levels.

Skills

Customer service skills

Ability to remain calm under pressure

Good communication skills

Organization skills

Interpersonal skills

Flexibility in scheduling

Education

Current Food Handlers Card or ServSafe Certificate

Tools

POS system

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms

FOH SERVER/CASHIER JOB DESCRIPTION

The FOH Server/Cashier may work in the capacity of Cashier, Expeditor, and/or Greeter. The FOH Server/Cashier maintains consistent customer service focus always showing pride of ownership and a sense of urgency to delight the Guest. Enthusiastically greets Guests with a warm, genuine welcome. Consistently follows high standards of service.

1. Demonstrates strong comprehension of menu including recipes, allergens, and dietary restriction workarounds.
2. Processes Guest orders in person or by telephone using the POS, handling cash and credit/debit card transactions with accuracy while upholding register dialogue.
3. Follows all cash handling procedures, including fraud protection, and properly assigns and checks out drawers as required.
4. Presents food to Guests, circulates dining room for service opportunities, pre-busses, and buses tables, and greets Guests who are walking into the restaurant, standing in line, or exiting the restaurant.
5. Maintains clean floors, buses, and washes dishes, cleans and restocks bathrooms, wipes windows. Maintains the overall cleanliness of the restaurant.
6. Processes Guest orders at the register, simultaneously pours beverages, answers questions about our menu, and keeps the front counter area clean and organized.
7. Restocks the ice bin, dry cleans tumblers, and glassware.
8. Communicates regularly and consistently with Guests and employees working in other stations (BOH and FOH) to optimize service levels.
9. Other tasks as assigned.

SKILLS AND QUALIFICATIONS

FOH Server/Cashier must exercise the following qualities and skills:

1. Strong customer service personality and skills.
2. Prior experience in a customer service or restaurant environment preferred.
3. Ability to remain calm under pressure in a fast-paced environment.
4. Reliable transportation and ability to arrive at work on time and maintain a positive attendance record.
5. Ability to work a flexible schedule, including weekends, holidays, and evenings.
6. Good communication, organization, and interpersonal skills to establish and maintain effective working relationships with co-workers.
7. Current Food Handlers Card or ServSafe Certificate.

PREVIOUS EXPERIENCE

A minimum of 6 months experience as a Cashier in a hospitality or retail environment. Previous restaurant experience is preferred.