Front of House Associate

Underground Railway Theatre; Indiana (PA); On-site; USD 22,000 - 26,000; Part time

Job summary

Underground Railway Theatre is seeking a Front of House Associate for Central Square Theater. You will be the first point of contact for patrons, greeting guests, distributing tickets, scanning tickets, and guiding guest flow before, during, and after performances.

The role includes lobby setup, concessions support, and occasional House Manager duties. Part-time seasonal with evening and weekend availability is required; training is provided for certifications.

Qualifications

• Willing to learn strong customer service skills.
• Ability to remain calm under pressure in a dynamic theater environment.
• Appreciation for theatre and audience experience.
• TIPS or SERVE SAFE certification required for concessions; training provided if not possessed.
• Bystander Intervention and Harassment training provided.

Responsibilities

• Greet patrons and guide them to a positive experience.
• Help with lobby setup, cleanliness, and post-show housekeeping.
• Assist with late seating, opening/closing the house, and staff coordination.
• Operate box office tasks: Will Call, ticket distribution, and parking validation.
• Scan tickets as Ambassador, direct guests, and assist with donations kiosk setup.

Skills

Customer service

Calm under pressure

Theatre appreciation

Flexibility

Tools

Square POS

Job description

Front of House Associate

Reports to: Ellie Watson, Guest Experience Manager

Pay Rate: $16.50/hour

Front of House Associates are essential to creating a smooth, welcoming, and memorable experience for all CST guests. As the first point of contact for patrons, they play a key role in the flow of audience traffic before, during, and after performances – including walk-ins, late seating, and intermission. Responsibilities include greeting and assisting guests, distributing tickets from Will Call, scanning tickets, and answering patron questions. Associates also contribute to the nightly setup and breakdown of Front of House operations and lobby.

In addition to ushering and ticketing duties, Associates may be considered for positions in concessions and House Management support. Ideal candidates are friendly, dependable, customer-service oriented, and eager to gain hands‑on experience in a professional theater environment.

Schedule: Part‑time, Seasonal

Central Square Theater is committed to diversity at all levels: on our stage, in our audience, on our staff, and within our leadership. CST is the oldest female‑led professional theater company in New England. We strongly encourage BIPOC and LGBTQ+ candidates to apply.

Duties And Responsibilities

Team members will be cross‑trained in multiple areas – including Box Office, Ambassador, concessions, and house operations – to allow for flexible scheduling and to support all aspects of Front of House needs. This role requires adaptability, teamwork, and a commitment to excellent customer service.

Duties Include

• Welcoming patrons into the space and ensuring a warm and positive experience for guests
• Setting up and ensuring the cleanliness of the lobby, restrooms, and theater
• Assist with late seating and opening/closing the house for performances

Box Office

• Keep the box office tidy
• Print and organize Will Call tickets
• Greet guests and distribute hard tickets
• Validate parking
• Utilize AudienceView to check or ameliorate anything that comes up
• Conduct any walk‑up sales and answer any questions

Ambassador

• Scanning tickets
• Directing guests to the restroom, concessions, lobby, or theater
• Ensure guest flow during pre‑show, intermission, and post‑show
• Assist with set‑up of donation kiosk

Concessions

• Operating an iPad with the POS system Square
• Engaging with customers and taking orders
• Handling money and products
• Counting cash and depositing proceeds
• Restocking products, doing inventory and letting Front of House Coordinator know if we are low or out of items
• Ensuring the cleanliness and organization of the concessions area

House Manager

• Oversees the opening and closing of the lobby and house
• Moves throughout the space throughout the show, checking on various elements such as guest satisfaction, FOH staff, and general show operations
• Communicates with the Stage Management team to ensure smooth transitions between house and lobby
• Writes a Front of House report for each show that details significant information from the performance
• Closes the lobby/theater
• Training volunteer ushers
• Assisting with any other tasks that may arise

Qualifications

Applicants must be willing to learn great customer service skills, the ability to maintain calm under pressure, and possess an appreciation for theatre. TIPS or SERVE SAFE certification is required for working Concessions, and will be provided if not possessed. Bystander Intervention and Harassment training will be provided.

This is a part time position. While flexibility is a guarantee, night and weekend availability is a necessity. All candidates are expected to attend our Front of House meetings and dress rehearsals that take place the Wednesday before an opening and supply a minimum of two‑three shifts per week of availability. We do also have the occasional student matinee, so please mention if you have weekday morning availability, specifically Tuesday‑Thursday.

About Central Square Theater

Central Square Theater is dedicated to the exploration of social justice, science, and feminine perspective through theater. Through award‑winning productions, the Catalyst Collaborative@ MIT Science Theater Initiative, and youth development programming – CST creates theater where points of view are heard, perspective shifts, and change can happen.

Created collaboratively 17 years ago by Underground Railway and The Nora Theaters, Central Square Theater is the oldest female‑led theater organization in the Greater Boston area, under the leadership of Executive Director Catherine Carr Kelly, Co‑Artistic Director Lee Mikeska Gardner, and Director of Education and Community Initiatives Kortney Adams. With a combined history of 50 years of work, CST engages over 35,000 people annually through live performance, rigorous youth education, and community programs.

Bold Stories and Conversations

We embrace the power of theater to illuminate the full spectrum of human experience. We boldly tell stories that connect us, inspire joy, and give us the courage to build a better world.

Vital and Relevant

Our productions and programs are in service to and in partnership with our community–our artists, staff, youth, patrons, donors, neighbors, and partner organizations. We create art that reflects the important issues of our time, encourages shifting perspectives, and educates and empowers community members to embrace change.

Anti‑Racist and Inclusive

We commit to being anti‑racist and inclusive, and to dismantling barriers related to (but not limited to) ethnicity, nationality, religion, age, gender identity, sexual orientation, ability, and socioeconomic status. We understand that perfection is not possible and we will make mistakes. We are dedicated to continuous learning and improvement.

Integrity

We actively build an environment of trust and transparency. We are clear about our values, and take responsibility for living them. We invite our community members to join in holding us accountable.