Front of House Assistant Manager

Vail Resorts; Town of Vermont (WI); Presencial; USD 52 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Ski/mountain passes

401(k) retirement plan

Employee discounts

Training & development

Referral program

Resumo da oferta

Vail Resorts in Wisconsin is seeking a Front of House Assistant Manager for the Winter Seasonal 2026/2027 period. You will assist the GM with daily dining room and bar operations, lead service teams, and ensure guest satisfaction while maintaining financial controls and compliance.

The role offers a starting wage of $52,000–$60,000, full-time hours, housing availability, and opportunities for growth within a global resort company. Fluency in English and strong leadership are required.

Qualificações

• High School Diploma or GED required; hospitality degree preferred.
• Current alcohol service certification and ServSafe or regional equivalent required.
• 3+ years restaurant or hospitality experience; 1+ year supervisory/management preferred.

Responsabilidades

• Assist GM with day-to-day Front of House operations, leading service, bar, host and support teams.
• Lead daily service to maintain hospitality, guest engagement, cleanliness, and operational execution.
• Ensure compliance with food safety, sanitation, alcohol service, and safety standards.
• Participate in pre-shift meetings, service briefings, and weekly safety meetings.
• Monitor standards, cash handling, POS accuracy, and provide coaching.
• Address guest concerns and uphold GX scores and service recovery.
• Collaborate with culinary leadership to ensure smooth Front/Back of House communication.
• Oversee Front of House inventory and supplies, including beverage and uniforms.
• Support administrative duties: labor budgets, payroll, compliance logs, and reporting.

Conhecimentos

Leadership

Guest service

Scheduling

Payroll

Communication

Training

Cash handling

Formação académica

High School Diploma or GED

Hospitality degree preferred

Ferramentas

POS systems

Timecard systems

Descrição da oferta de emprego

Front of House Assistant Manager

Come work and play in the mountains! Whether it’s your first‐time seeing snow or you were born on the slopes, joining our team means discovering (or re‑discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Summary

Service is the foundation of everything we stand for at Vail Resorts, and our Front of House Assistant Managers are no exception to this experience of a lifetime. The Front of House Assistant Manager is an integral part of the restaurant leadership team, responsible for leading daily dining room and bar operations alongside the Restaurant General Manager, promoting teamwork amongst staff, and delivering exceptional guest service. This role also partners closely with the GM to ensure administrative efficiency, operational accuracy, financial accountability, and compliance with company standards.

Job Specifications

• Starting Wage: $52,000.00 - $60,000.00
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time (hours available)
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

Job Responsibilities

• Assist the GM in the day‑to‑day operations of the restaurant, specifically Front of House operations, leading the service, bar, host, and support teams, including scheduling, training, coaching, performance management (including reviews), and succession planning.
• Lead daily service by maintaining high standards of hospitality, guest engagement, cleanliness, organization, and operational execution throughout the dining room and bar.
• Ensure compliance with all food safety, sanitation, alcohol service, and workplace safety standards in accordance with applicable laws, regulations, and company policies.
• Participate in and/or conduct daily pre‑shift meetings, service briefings, and weekly safety meetings.
• Monitor service standards, table maintenance, beverage quality, cash handling procedures, and point‑of‑sale accuracy while providing coaching and real‑time support to the team.
• Resolve guest concerns professionally and efficiently while holding the team accountable for Guest Experience (GX) scores and service recovery standards.
• Partner with the culinary leadership team to ensure smooth communication between Front and Back of House, maintaining efficient service and a positive guest experience.
• Oversee Front of House inventory and operational supplies, including beverage inventories, small wares, uniforms, ordering, receiving, product rotation, and maintaining appropriate stock levels.
• Partner with the GM to support administrative operations including:
• Managing labor budgets and cost controls through effective scheduling and deployment.
• Assisting with payroll processes, scheduling, and ensuring timecard accuracy.
• Completing and maintaining required compliance logs, training records, alcohol compliance documentation, and safety records.
• Contributing to financial and operational reporting requirements, including month‑end procedures, daily sales reporting, labor analysis, and operational metrics.
• Partner with the GM to complete administrative workflows including vendor communications, invoice processing, transfers, inventory documentation, cash reconciliation, incident reporting, and other operational documentation.
• Assist the GM with long‑term planning, operational analysis, guest service initiatives, training programs, and execution of company initiatives.
• Other duties as assigned.

Job Requirements

• High School Diploma or GED equivalent required; hospitality, business, or related degree preferred.
• Current alcohol service certification and ServSafe certification (or regional equivalent) required or ability to obtain upon hire.
• 3+ years of restaurant or hospitality experience required; 1+ years of supervisory or management experience preferred.
• Strong leadership, communication, and guest service skills.
• Experience with scheduling, labor management, point‑of‑sale systems, and cash handling preferred.
• Ability to stand and walk continuously throughout the shift and lift and/or carry up to 50 lbs.
• Ability to work effectively in a fast‑paced environment while maintaining composure under pressure.
• Ability to build positive working relationships and lead by example.
• Must be able to communicate fluently in English; bilingual preferred.

The expected pay range is $52,000.00 – $60,000.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 515630
Reference Date: 07/11/2026
Job Code Function: F&B General Management