Front Line Support Representative

Varonis Systems, Inc.; Phoenix (AZ); Híbrido; USD 60 000 - 90 000; Tempo integral

Resumo da oferta

Varonis, a Nasdaq-listed leader in data security, is seeking fast learners for first-touch support roles. The program begins with three months of intensive training on network administration and product features, with demonstrated mastery required for continued employment.

Growth potential to more senior roles exists within a year or less. Ideal candidates have strong customer service skills, can explain complex ideas clearly, and thrive in fast-paced environments where every day presents a new

Qualificações

• 4+ years in a customer-service role; no prior IT experience required.
• Excellent written and spoken communication for varied technical audiences.

Responsabilidades

• Provide industry leading customer service
• Respond to inquiries within an hour or less
• Conduct remote sessions to assist with troubleshooting and configuration
• Collaborate with internal teams to resolve non-technical issues promptly

Conhecimentos

Customer service

Communication

Problem solving

Descrição da oferta de emprego

The Company: Varonis (Nasdaq: VRNS) is a leader in data security, fighting a different battle than conventional cybersecurity companies. Our cloud-native Data Security Platform continuously discovers and classifies critical data, removes exposures, and detects advanced threats with AI-powered automation.

Thousands of organizations worldwide trust Varonis to defend their data wherever it lives — across SaaS, IaaS, and hybrid cloud environments. Customers use Varonis to automate a wide range of security outcomes, including data security posture management (DSPM), data classification, data access governance (DAG), data detection and response (DDR), data loss prevention (DLP), and insider risk management.

The Role: We provide first-touch support for IT professionals from all over the world; resolving technical issues, offering education, and helping administrators and users alike to get the most out of our software. Your Varonis journey begins with three months of intense, hands-on technical training, from basic network administration through advanced product features. You will be required to validate this training in both individual and group settings, and continued employment is contingent on being able to demonstrate mastery of these skills. The job has great potential for growth and participants in the program are expected to move on to more sophisticated roles, sometimes in a year or less.

We are looking for fast learners with excellent customer service skills and an interest in providing top-notch technical support. If you enjoy solving problems and thrive in fast-paced environments, where expectations for success are high and every day presents a new challenge, then this is the job you are looking for!

The Requirements:

• Experience: 4+ years of experience in a customer-service role, no previous IT experience required.
• Communication: Must be able to communicate complex ideas effectively, both written and spoken, with professional spelling and grammar to an audience of varying technical skill

The Competencies :

• Customer Service: Be an advocate for our customers! Meet commitments; s et proper expectations; Responds promptly to customer needs; b uilds rapport with customers and manage potentially difficult situations
• Problem Solving: Identifies and resolves problems in a timely manner; a sks questions to determine and understand the customer’s underlying need.
• Planning/Organizing: Plans and prioritizes day‑to‑day activities, manages time effectively, constantly setting and achieving individual goals

The Responsibilities:

• Provide industry leading customer service
• Respond to customer inquiries in an hour or less, while balancing multiple issues
• Conduct remote sessions to assist customers with the troubleshooting and configuration of supported platforms
• Work with internal business partners to provide timely resolution of non-technical issues

We invite you to check out our Instagram Page to gain further insight into the Varonis culture!

@VaronisLife

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics