Front Line Supervisor

Shermco Industries; Phoenix (AZ); On-site; USD 69,000 - 110,000; Full time

Job summary

Shermco Industries is seeking a Field Service Supervisor to lead a team of 5 to 10 Field Service Technicians in Phoenix, AZ. The role involves supervision, hands-on work as a technician when needed, and coordination with the Field Service Manager to meet safety, quality and schedule requirements.

The position emphasizes safety-first leadership, development of technicians, and ensuring projects are completed within scope and budget. Overnight travel is required as part of field duties.

Qualifications

• Must be able to lead a team of technicians and drive performance.
• Strong safety mindset and adherence to EHS policies in all tasks.
• Excellent communication with field staff, customers, and management.
• Solid technical knowledge related to field service work and supervision.
• Experience in training, career development, and performance coaching.

Responsibilities

• Lead by example and supervise 5–10 Field Service Technicians.
• Provide work direction to ensure jobs are completed per scope and budget.
• Ensure technicians have tools and equipment needed to be successful.
• Conduct weekly safety training reviews and enforce EHS policies.
• Perform technical skills assessments and develop training plans for technicians.
• Deliver timely and accurate customer service and change orders.

Skills

Team leadership

Safety

Communication

Technical proficiency

Training and development

Education

NETA 2/3/4

Tools

Microsoft Office

Job description

Overview

Shermco Industries is seeking a front-line leader who is responsible for the supervision and development of a team of assigned Field Service Technicians to ensure the safety, success, growth and engagement of technicians. You will be supervising 5 to 10 technicians. This position is a working supervisor and you will also be working as a job leader and/or Field Service Technician when assigned by the Field Service Manager or Scheduler. Shermco Industries is seeking a Field Service Supervisor

Core Competencies

Must have demonstrated experience of the following:

• Have a demonstrated attitude and consistent behaviors of SAFETY every task, every time, every day.
• Have MANAGERIAL COURAGE to say what needs to be said at the right time to the right persons(s) in the right way.
• Have PERSONAL INTEGRITY through a resolve and character to do what is ethically and morally right, not what is easy.
• Be TECHNICALLY PROFICIENT to maintain a solid knowledge and strong skills related to the work and people supervised.
• Be FISCALLY RESPONSIBLE to adhere to internal financial controls, manage spending and help ensure the company meets it's financial goals.
• Demonstrate CONTINUOUS IMPROVEMENT by actively seeking and implementing ways to improve processes for improved quality, safety and productivity.
• Act PROACTIVELY ACCOUNTABLE by accepting full responsibility for your actions and take needed action to address challenges and responsibilities.

LEADERSHIP

• Lead by example in all that you do, demonstrate and by guided by Shermco's Core Principles.
• Provide work direction to effectively execute customer jobs according to scope and budget; ensure technicians have tools and equipment needed to be successful
• Use appropriate discretion with confidential and sensitive information.

SAFETY

• Conduct weekly review of safety training completion of your assigned technicians, ensure they are current on required training, and ensure they understand and implement EHS policies and procedures
• Ensure they properly use JHA, AHA, Lifted Conductor, Energized Work Permits.
• Role Model and mentor technicians on Human Performance principles and tools.

TECHNICAL AND CAREER DEVELOPMENT

• Perform technical skills assessments of technicians, log their proficiency, maintain their skills matrix quarterly, develop career paths and individual training plans, and ensure they are getting exposed to new learning opportunities and OJT.
• Ensure data sheets are current, accurate and timely, that they understand all SOP's and use them properly, and that accurate customer data is reported and accurate reports are completed on-time.
• Assist and and guide technicians in studying for and passing certification exams.

CUSTOMER SERVICE

• Ensure your team demonstrates the SHERMCO DIFFERENCE, provide and teach exceptional customer service
• Ensure timely, accurate and approved change orders are obtained from customers.
• Tech and mentor technicians on how to effectively run jobs.

COMMUNICATION

• Deliver key messages to technicians in an appropriate and timely manner, escalation questions on business issues that can't be resolved locally.
• Check in with direct reports regularly and be available to them when needed.
• Communicate regularly with other Field Service Supervisors and Department Management to ensure open two-way communication, meet with supervisory group at least monthly.

PERFORMANCE MANAGEMENT

• Provide regular and ongoing feedback to technicians, address performance concerns as they arise, and issue approved disciplinary action.
• Write and conduct performance reviews annually per Shermco procedures and provide appropriate recommendations for merit raises per policy.

Qualifications

• Must be a NETA 2, 3, or 4
• Must be able to effectively communicate with others.
• Must be computer proficient using email, data entry, and basic Microsoft Office
• 2+ years of training, education and experience in the related work supervised.
• Current on safety training.
• Prior supervisory or management experience a plus, but not required.
• Must have a satisfactory MVR report, Background Check and Drug Test results.
• Must be available for regular overnight domestic travel and occasional international travel
• Must be willing to work flexible hours and overtime, and periodic weekends, holidays and evenings.
• Must be in good standing with Shermco with a satisfactory performance record
• Must be willing to travel; minimum 30% +/-.
• Must be able to read, write, and speak English fluently.

EQUAL OPPORTUNITY EMPLOYER | DRUG-FREE WORKPLACE

Shermco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Shermco is a drug-free workplace.

Pay Range

USD $50.00 - USD $80.00 /Hr.