Front‑Line Leasing Ambassador: Elevate Resident Experiences

TAM Residential; Santa Fe (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401K

PTO and holidays

Job summary

TAM Residential in Santa Fe, NM seeks a Leasing Professional to serve as the front-line ambassador for the community, greeting prospects and residents with professionalism and warmth. You’ll present the property, explain leases, and guide applicants through the leasing process while supporting retention and satisfaction.

The role emphasizes building relationships with local businesses, staying informed about market trends, and delivering outstanding customer service with accurate paperwork and

Qualifications

• Strong verbal and written communication skills.
• Basic proficiency with computers and property management software.
• Experience with Entrata is a plus
• Ability to perform basic math calculations.
• Excellent interpersonal and customer service skills with the ability to work effectively with diverse populations.
• Ability to handle and take in formal complaints and elevate them to the appropriate manager.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• If job duties require the use of a vehicle or golf cart, must maintain a valid driver's license, an acceptable driving record, and current auto insurance.

Responsibilities

• Maintain the leasing office and model apartments to the highest standards of cleanliness and professional appearance.
• Greet, qualify, and tour prospective residents; effectively present the features and benefits of the community to secure new leases.
• Professionally handle all phone and email inquiries, ensuring prompt and courteous follow-up.
• Explain lease agreements, policies, and procedures to new residents.
• Verify completion of all move-in documentation and coordinate move-in dates with the Community Manager.
• Generate, understand, and utilize daily, weekly, and monthly leasing reports.
• Maintain knowledge of local market conditions by shopping competitive properties and monitoring rental rates.
• Build and maintain strong relationships with local businesses, merchants, and referral sources.
• Promote resident retention by assisting with renewal efforts, resident events, and community communications.
• Conduct move-in follow-ups to ensure resident satisfaction.
• Consistently uphold Fair Housing laws, company policies, and professional standards.
• Arrive to work on time, maintain a neat, professional appearance, and demonstrate courteous, respectful interactions with residents, prospects, and team members.

Skills

Communication

Customer Service

Interpersonal Skills

Organizational Skills

Math Skills

Tools

Entrata

Computer Skills

Job description

TAM Residential in Santa Fe, NM seeks a Leasing Professional to serve as the front-line ambassador for the community, greeting prospects and residents with professionalism and warmth. You’ll present the property, explain leases, and guide applicants through the leasing process while supporting retention and satisfaction.

The role emphasizes building relationships with local businesses, staying informed about market trends, and delivering outstanding customer service with accurate paperwork and