Front-Line Customer Service Associate – Financial Services

The Pay O Matic Corporation; New York (NY); On-site; USD 14,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Sick Leave

Short-term incentives

Job summary

Pay-O-Matic is seeking a Front-Line Customer Service Representative to join our team at our Bronx, NY locations. You will handle cashing checks, money transfers, bill payments, and a range of prepaid products while delivering friendly, efficient service to diverse customers.

Regular full-time position with the possibility of floating to nearby stores. Some weekends/holidays required, with a schedule supporting 30–40 hours per week.

Qualifications

• 1-2 years related experience or equivalent.
• Commitment to excellence and high standards.
• Ability to work independently and as a member of a team.
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Bilingual language skills are a plus.

Responsibilities

• Effectively identifies and responds to customers’ needs.
• Processes customer transactions including cashing checks, money transfers, bill payment and selling a wide range of pre-paid products; ensures all necessary information is in place prior to completing transactions.
• Opens new preferred customer accounts and issues preferred customer cards like the inPower debit card.
• Ensures completion of customer transactions in a timely and courteous manner.
• Establishes and maintains customer accounts by updating photos, addresses, phone numbers, etc.
• Maintains working knowledge of all Payomatic’s products and services.
• Responds to customers’ inquiries regarding their accounts or Payomatic’s products and services in a professional and courteous manner.
• Promotes Payomatic’s services by offering customers information on valuable services.
• Performs check verification using the Loss Prevention Department as a tool.
• Maintains a safe and secure work environment by following Payomatic’s safety/security policies and procedures.
• Follows all Company’s cash handling procedures.
• Maintains cleanliness and organization of the Secure (teller) Area throughout the shift.
• Performs routine store cleaning duties including sweeping and mopping the store lobby and Secure Area, wiping down counters and high-touch surfaces, and maintaining an orderly and professional customer environment.
• Empties trash receptacles, replaces liners, and transports garbage to designated disposal areas following company procedures.
• Cleans and restocks restrooms as needed, including replenishing soap, paper products, and other supplies.
• Performs opening and closing cleaning routines as assigned, ensuring the store is presentable and safe for customers and staff.
• Follows all safety and sanitation procedures when handling cleaning materials and equipment.
• Performs cash drawer opening and closing procedures at the beginning and the end of the shift; reconciles checks cashed, payments made and other transactions performed during his/her shift.
• Performs other duties as assigned by supervisor.

Skills

Customer service

Cash handling

Money transfers

Bill payments

Prepaid products

Account opening

Communication

Bilingual

Job description

Pay-O-Matic is seeking a Front-Line Customer Service Representative to join our team at our Bronx, NY locations. You will handle cashing checks, money transfers, bill payments, and a range of prepaid products while delivering friendly, efficient service to diverse customers.

Regular full-time position with the possibility of floating to nearby stores. Some weekends/holidays required, with a schedule supporting 30–40 hours per week.