Front-End Supervisor & Customer Experience Lead

Kroger Family of Companies; Milford Charter Township (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Kroger Family of Companies is seeking a Front-end Supervisor to help create an outstanding customer experience and uphold safety and cleanliness standards. You will assist in directing front-end operations, support department budgeting, and collaborate with store management to meet sales and profit goals.

You should have retail or customer service experience, strong communication skills, and the ability to work in a fast-paced environment.

Qualifications

• Retail or customer service experience is required or preferred.
• Strong communication and math basic skills for transactions.
• Ability to handle stressful situations and maintain composure.

Responsibilities

• Assist department manager in achieving sales and profit goals.
• Supervise front-end functions and daily operations.
• Monitor quality assurance standards and safety procedures.
• Schedule front-end associates to ensure adequate coverage.
• Manage cash control, sales records, and budgeting actions.
• Maintain a welcoming environment and respond to product questions.

Skills

Effective communication

Stress management

Customer service

Education

High school diploma or equivalent

Job description

Kroger Family of Companies is seeking a Front-end Supervisor to help create an outstanding customer experience and uphold safety and cleanliness standards. You will assist in directing front-end operations, support department budgeting, and collaborate with store management to meet sales and profit goals.

You should have retail or customer service experience, strong communication skills, and the ability to work in a fast-paced environment.