Front End Specialist I: Customer Service & Merchandising

Ollie's Bargain Outlet, Inc.; Pittsburgh (Allegheny County); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Associate discount 20%

Career growth

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Front End Specialist I to assist customers and maintain a welcoming store appearance, with a primary focus on the front end of store operations.

You will greet customers, operate the register, help train new associates, stay aware of promotions, and keep the front end organized. The role requires polite communication, teamwork, and the ability to stand and lift as needed.

Qualifications

• Minimum of 6 months’ retail experience in a mid-size to large retail service-oriented business preferred.
• Ability to work evenings, weekends, and holidays on a regular basis.
• Open scheduling availability.
• Ability to communicate effectively.
• Ability to exercise sound judgment.
• Ability to preserve confidentiality of information.
• Accuracy and attention to detail.
• Ability to read, write and speak English.
• Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
• Knowledge of industry terms and processes.
• Outstanding interpersonal and listening skills.
• Must have a positive attitude and the ability to interact well with customers and Associates.

Responsibilities

• Greet and acknowledge every customer as they enter and exit the store and as they approach the front end.
• Accurately and efficiently operate the register.
• Assist with training new Front End Specialists.
• Be knowledgeable of all promotions and advertisements to ensure that customer questions can be answered and to assist with selling product; support Ollie’s Army and other donation programs throughout the year.
• Maintain a neat and organized front end work area.
• Assist with receiving the truck, pricing items, merchandising product, and recovering the store.
• Communicate customer needs to Team Leaders when necessary.
• Maintain the cleanliness of the overall store.
• Complete any additional responsibilities and/or duties as assigned.

Skills

Retail experience

Customer service

Communication skills

Attention to detail

English proficiency

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Front End Specialist I to assist customers and maintain a welcoming store appearance, with a primary focus on the front end of store operations.

You will greet customers, operate the register, help train new associates, stay aware of promotions, and keep the front end organized. The role requires polite communication, teamwork, and the ability to stand and lift as needed.