Front End Service Leader — Elevate Customer Experience

Redner's Markets, Inc.; Ephrata (Lancaster County); On-site; USD 45,000 - 60,000; Full time

Job summary

A retail grocery chain in Ephrata is seeking a Customer Service Manager to ensure high standards of customer service and supervise front-end operations. Responsibilities include training staff, managing schedules, and enforcing store policies. The ideal candidate has strong communication and analytical skills, along with knowledge of relevant labor laws. This role requires effective leadership and a customer-focused mindset.

Qualifications

• Ability to supervise and train front end personnel.
• Knowledge of federal and state child labor laws.

Responsibilities

• Promote customer goodwill by providing high standards of customer service.
• Supervise and schedule activities of front-end personnel.
• Conduct training programs for new associates.

Skills

Strong oral and written communication skills

Strong analytical and mathematics skills

Job description

A retail grocery chain in Ephrata is seeking a Customer Service Manager to ensure high standards of customer service and supervise front-end operations. Responsibilities include training staff, managing schedules, and enforcing store policies. The ideal candidate has strong communication and analytical skills, along with knowledge of relevant labor laws. This role requires effective leadership and a customer-focused mindset.