Front End Service Leader - Delight Customers Daily

Food Lion; Salisbury (NC); On-site; USD 27,000 - 36,000; Full time

Job summary

Food Lion in Salisbury, NC seeks a Front End Associate to provide fast, friendly service and support front end operations. You will greet customers, assist with purchases, and help maintain a clean and organized checkout area.

This role emphasizes accuracy in cash handling, adherence to company standards, and teamwork with the Customer Service Manager. Flexible scheduling and a focus on excellent customer experience are key.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintains proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Performs the task of the customer lead as needed to ensure service standards are maintained
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code

Education

High school diploma or equivalent

Job description

Food Lion in Salisbury, NC seeks a Front End Associate to provide fast, friendly service and support front end operations. You will greet customers, assist with purchases, and help maintain a clean and organized checkout area.

This role emphasizes accuracy in cash handling, adherence to company standards, and teamwork with the Customer Service Manager. Flexible scheduling and a focus on excellent customer experience are key.