Front End Retail Supervisor - Elevate Customer Experience

The TJX Companies, Inc.; Massachusetts; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) plan contributions

Healthcare benefits

Paid holidays and vacation

Job summary

The TJX Companies, Inc. is seeking a store supervisor for HomeGoods in Massachusetts. You will lead frontline staff to ensure a highly satisfying customer experience, train Associates, and uphold cash handling and policy adherence across shifts.

The role requires flexible scheduling, teamwork, and strong communication skills to drive store initiatives and maintain merchandising standards.

Qualifications

• High School graduate or equivalent preferred.
• Flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without accommodations.
• Able to train and provide direction to others.
• Able to run a register and handle money.

Responsibilities

• Promotes a “Highly Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Trains and mentors Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains cash controls including change fund.
• Assigns registers and coordinates breaks for coverage.
• Maintains cleanliness and merchandising standards in the frontline.

Skills

Frontline supervision

Customer service

Interpersonal skills

Training & mentoring

Cash handling

Education

High School diploma or equivalent

Tools

Cash register operations

Job description

The TJX Companies, Inc. is seeking a store supervisor for HomeGoods in Massachusetts. You will lead frontline staff to ensure a highly satisfying customer experience, train Associates, and uphold cash handling and policy adherence across shifts.

The role requires flexible scheduling, teamwork, and strong communication skills to drive store initiatives and maintain merchandising standards.