Front End Operations Manager: Customer Service Lead

Food Lion; Simpsonville, Northern (SC, KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Food Lion in Simpsonville, SC is seeking a Front End Supervisor to support store operations, manage Service Center, Self-Checkout, and To-Go services, and help meet sales goals. You will lead associates, provide coaching, and ensure a friendly, efficient shopping experience.

The role requires strong communication, the ability to train and evaluate staff, monitor safety, control costs, and use store tools to review reports.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead a team and communicate effectively.
• Proven understanding of store operations and merchandising.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and Food Lion To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of Food Lion Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and KPIs.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service.
• Role model outstanding, friendly customer service and use skills to offer solutions meeting customers' expectations.
• Control store expenses through proper ordering, care for supplies and equipment.
• Understand and use company tools such as financial reports, ACIS, scheduling, productivity, ordering, and Food Lion To-Go apps.
• Perform duties that ensure department appearance, quality, safety and sanitation are maintained.
• Ensure Front End schedules are written per standards to provide extraordinary customer service.
• Maintain Front End registers and equipment and place service calls efficiently.

Skills

Team leadership

Store operations

Customer service

Communication

Problem solving

Training & coaching

Safety & compliance

Scheduling

Education

High school diploma or equivalent

Job description

Food Lion in Simpsonville, SC is seeking a Front End Supervisor to support store operations, manage Service Center, Self-Checkout, and To-Go services, and help meet sales goals. You will lead associates, provide coaching, and ensure a friendly, efficient shopping experience.

The role requires strong communication, the ability to train and evaluate staff, monitor safety, control costs, and use store tools to review reports.