Front-End Operations Lead: Systems & Efficiency

Socket.dev; Bozeman (MT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Amazing Employee Discount

Health Insurance options

Dental & Vision

Life Insurance

Paid Vacation

Holiday Pay

Paid Sick Time

401(k) with company match

Parental Leave

Volunteer hours

Wellness Program

Training Program

Job summary

Murdoch’s is seeking a Front-End Operations Specialist to own store front-end operations, including bookkeeping and cashiering, and to drive consistency across locations from the Home Office in Bozeman, MT. You will partner with Finance, IT, and Store Leadership to optimize workflows and user experience.

The role requires 3+ years in retail operations, strong POS and cash handling know-how, and a proactive problem-solving approach.

Qualifications

• 3+ years of experience in retail operations, Office Coordination, front-end supervision, store management, or related operational support roles.
• Strong knowledge of retail POS systems, cash handling controls, bookkeeping practices, and front-end operations.
• Experience troubleshooting operational and system-related issues.
• Strong analytical and problem-solving skills with the ability to identify root causes and implement solutions.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, collaboration, and relationship-building skills.
• Strong attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office applications and reporting tools.

Responsibilities

• Serve as business owner and SME for front-end operations, including bookkeeping, cashiering, POS processes, refunds, exchanges, and standards.
• Provide operational guidance, issue resolution, and escalation support to stores while promoting consistent execution and adoption of company policies and procedures.
• Partner with Finance, IT, store teams, and vendors to identify, troubleshoot, and resolve operational and system issues impacting front-end functionality.
• Support system enhancements, projects, testing, rollouts, and change management activities while maintaining documentation, known issues, and operational workarounds.
• Analyze operational performance, audit results, trends, and store feedback to identify opportunities for increased efficiency, accuracy, compliance, and user experience.
• Lead continuous improvement initiatives, implement sustainable solutions, and measure the effectiveness of operational enhancements.
• Develop and maintain training resources, SOPs, job aids, and operational documentation that support front-end consistency and effectiveness.
• Build strong partnerships across Store Operations, Finance, IT, Purchasing, Marketing, and Human Resources to support business initiatives, advocate for store needs, and enhance the Team Member and customer experience.
• Represent front-end operational needs in system projects and business initiatives.
• Gather feedback from stores and advocate for solutions that improve the Team Member and Customer experience.

Skills

Retail operations

POS systems

Cash handling

Analytical skills

Communication

Tools

Microsoft Office

Job description

Murdoch’s is seeking a Front-End Operations Specialist to own store front-end operations, including bookkeeping and cashiering, and to drive consistency across locations from the Home Office in Bozeman, MT. You will partner with Finance, IT, and Store Leadership to optimize workflows and user experience.

The role requires 3+ years in retail operations, strong POS and cash handling know-how, and a proactive problem-solving approach.