Front-End Operations Lead: POS, Training & Process Improvement

Ranch & Home Supply, LLC; Bozeman, Northern (MT, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Amazing Employee Discount

Health Insurance options after 60 days

Dental & Vision options

Life Insurance

Paid Vacation

401(k) with company match

Parental Leave

Training Program

Job summary

Murdoch’s is seeking a Front-End Operations Specialist to join the Home Office in Bozeman, MT. The role acts as the business owner and SME for front-end operations, including bookkeeping, cashiering, POS processes, refunds, exchanges, and standards, partnering with Finance, IT, and Store Leadership to ensure consistent execution across locations.

The Specialist supports stores with day-to-day issues, manages system defects and enhancements, maintains procedures and training resources, and

Qualifications

• 3+ years of experience in retail operations or related roles.
• Strong knowledge of POS systems and cash handling controls.
• Experience troubleshooting operational and system issues.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and collaboration skills.
• Proficiency with Microsoft Office and reporting tools.

Responsibilities

• Serve as the business owner and subject matter expert for front-end operations, including bookkeeping, cashiering, POS processes, refunds, exchanges, and operational standards.
• Provide operational guidance, issue resolution, and escalation support to stores while promoting consistent execution and adoption of company policies and procedures.
• Partner with Finance, IT, store teams, and vendors to identify, troubleshoot, and resolve operational and system issues impacting front-end functionality.
• Support system enhancements, projects, testing, rollouts, and change management activities while maintaining documentation, known issues, and operational workarounds.
• Analyze operational performance, audit results, trends, and store feedback to identify opportunities for increased efficiency, accuracy, compliance, and user experience.
• Lead continuous improvement initiatives, implement sustainable solutions, and measure the effectiveness of operational enhancements.
• Develop and maintain training resources, SOPs, job aids, and operational documentation that support front-end consistency and effectiveness.
• Build strong partnerships across Store Operations, Finance, IT, Purchasing, Marketing, and Human Resources to support business initiatives, advocate for store needs, and enhance the Team Member and customer experience.
• Represent front-end operational needs in system projects and business initiatives.
• Gather feedback from stores and advocate for solutions that improve the Team Member and Customer experience.

Skills

Front-end operations

Bookkeeping

POS systems

Cash handling

Analytical thinking

Communication

Multitasking

Tools

Microsoft Office

Reporting tools

Job description

Murdoch’s is seeking a Front-End Operations Specialist to join the Home Office in Bozeman, MT. The role acts as the business owner and SME for front-end operations, including bookkeeping, cashiering, POS processes, refunds, exchanges, and standards, partnering with Finance, IT, and Store Leadership to ensure consistent execution across locations.

The Specialist supports stores with day-to-day issues, manages system defects and enhancements, maintains procedures and training resources, and