Front End Manager

Jetro Restaurant Depot; Walnut (CA); On-site; USD 60,000 - 82,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Employer

Paid Time Off

Paid Holidays

Tuition Reimbursement

Supplemental Benefits

Competitive Benefits Package

Eligibility-based terms

Job summary

Jetro Cash & Carry Enterprises, Inc. is seeking a Front-End Manager to oversee all front-end operations including cash handling, customer service, and staff performance.

The role ensures accurate transaction processing, adherence to company standards, and efficient execution of front-end procedures to support store operations and customer satisfaction. The ideal candidate has experience in front-end or retail operations, strong cash handling knowledge, and proven leadership in a fast-paced

Qualifications

• Experience in front-end, retail, or customer service operations.
• Strong understanding of cash handling procedures and transaction accuracy.
• Experience leading or managing a team in a fast-paced environment.
• Strong problem-solving and organizational skills.
• Ability to manage multiple priorities effectively.
• Basic proficiency in Microsoft Excel or similar tools.

Responsibilities

• Oversee daily front-end operations to ensure accurate and efficient transaction processing.
• Ensure proper cash handling procedures are followed, including register reconciliation and control processes.
• Monitor front-end activity to identify and resolve discrepancies, errors, or operational issues.
• Supervise and manage front-end staff to ensure adherence to company policies and performance expectations.
• Ensure high levels of customer service are maintained at all times.
• Review trends related to shrink, cash variances, and operational inconsistencies to address areas of concern.
• Coordinate front-end processes including scheduling, workflow execution, and coverage.
• Support implementation and enforcement of front-end procedures and internal controls.
• Maintain a clean, organized, and compliant front-end environment.

Skills

Cash handling

Team leadership

Customer service

Operations management

Problem solving

Organizational skills

Microsoft Excel

Tools

POS systems

Inventory software

Job description

Job Summary

The Front-End Manager is responsible for overseeing all front-end operations, including cash handling, customer service, and team performance. This role ensures accurate transaction processing, adherence to company standards, and efficient execution of front-end procedures to support overall store operations and customer satisfaction.

Key Responsibilities

• Oversee daily front-end operations to ensure accurate and efficient transaction processing
• Ensure proper cash handling procedures are followed, including register reconciliation and control processes
• Monitor front-end activity to identify and resolve discrepancies, errors, or operational issues
• Supervise and manage front-end staff to ensure adherence to company policies and performance expectations
• Ensure high levels of customer service are maintained at all times
• Review trends related to shrink, cash variances, and operational inconsistencies to address areas of concern
• Coordinate front-end processes including scheduling, workflow execution, and coverage
• Support implementation and enforcement of front-end procedures and internal controls
• Maintain a clean, organized, and compliant front-end environment

Qualifications

• Previous experience in front-end, retail, or customer service operations
• Strong understanding of cash handling procedures and transaction accuracy
• Experience leading or managing a team in a fast-paced environment
• Strong problem-solving and organizational skills
• Ability to manage multiple priorities effectively
• Basic proficiency in Microsoft Excel or similar tools

Preferred Qualifications

• Experience managing front-end or cash room operations
• Familiarity with audit standards and operational controls
• Background in high-volume retail or wholesale environments

Work Environment / Expectations

Primarily retail or front-end operational environment. Requires standing, walking, and interacting with customers and staff. May require schedule flexibility based on business needs.

Benefits & Perks

• Medical, Dental, and Vision Insurance Coverage
• 401(k) Retirement Plan with Employer Match
• Paid Time Off (PTO) in accordance with company policy
• Six (6) Paid Company Holidays
• Tuition Reimbursement Program (subject to eligibility and plan guidelines)
• Additional Voluntary Supplemental Benefits (may include life insurance, disability coverage, employee assistance programs, and other optional benefits)
• Competitive and Comprehensive Benefits Package Designed to Support You and Your Family
• All benefits are subject to eligibility requirements and plan terms

Job Ref #: d75712cf-bbcf-4e9f-8b42-a17517fcad88

Date Posted: 2024-11-06