FRONT END MANAGER

HANSENS IGA INC; Neillsville (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

Hansen’s IGA INC in Neillsville, WI is seeking a customer-focused associate to deliver outstanding service at the Customer Service Desk. You will greet customers, handle cash, guide team members, and maintain accurate transactions in a fast-paced store environment.

Your role includes assisting with opening/closing, balancing cash drawers, supervising shifts, and supporting promotional events while ensuring safety and sanitation standards are met.

Qualifications

• Must be 18+ due to handling wine and spirits.
• Experience in customer service and cash handling.
• Leadership experience and ability to direct a team.
• Ability to adapt to changing priorities and schedules.
• Strong communication and planning skills.
• Ability to work well under pressure in a fast-paced environment.
• Proficiency with MS Office and basic computer tasks.

Responsibilities

• Serve customers while delivering best-in-class service.
• Answer questions, make suggestions and resolve complaints.
• Assist with opening/closing duties, registers, and cash handling.
• Review and balance register transactions; investigate discrepancies.
• Monitor cash needs, deposits, and petty cash.
• Check lottery stock and maintain inventory accuracy.
• Schedule breaks to ensure proper coverage.
• Assist with checkout and customer service reports.
• Support promotional events and training of new associates.
• Maintain a clean, safe work environment following regs.

Skills

Customer service

Cash handling

Leadership

Decision making

Time management

Multitasking

Communication

Problem solving

Conflict resolution

Attention to detail

Organizational skills

Adaptability

Store operations

Safety awareness

Tools

POS systems

Microsoft Office

Job description

Job DetailsJob Location: Neillsville - Neillsville, WI 54456Job Description

Duties & Responsibilities

• Serve customers while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
• Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
• Assist with opening and closing duties including, but not limited to, unlocking registers, balancing safe, reviewing daily schedule, settling drawers, and completing cleaning lists
• Complete lane audits by reviewing register balances to make sure all transactions are entered and accurate; investigate any discrepancies as they arise
• Monitor monetary needs including, but not limited to, placing daily change orders, bank deposits and petty cash
• Review lottery ticket stock to confirm accurate inventory count; investigate any discrepancies as they arise
• Scheduling break/mealtimes to ensure coverage throughout the day
• Assist with accurately and efficiently checking out customer orders
• Assist with maintaining Customer Service reports including, but not limited to, accounting logs, change order request, special request items, delivery logs, customer concerns and lost and found
• Assist with store promotional sales events as needed
• Assist with the training and mentoring of new associates at the Customer Service Desk
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
• Assist with all other Customer Service duties as needed

QualificationsRequired Qualifications

• Must be a minimum of 18 years of age due to handling wine and spirits
• Prior experience in customer service, cash handling and leadership experience is required
• Ability to provide clear direction and delegate responsibilities to a team
• Ability to quickly adapt to changing conditions, priorities and circumstances
• Ability to maintain composure, meet deadlines and work effectively under pressure
• Ability to work effectively in a fast-paced environment
• Excellent communication, organizational and planning skills
• Ability to make independent decisions regarding department needs and priorities
• Strong verbal and written communication skills
• Strong sense of urgency, time management, prioritization and multitasking skills
• Strong computer skills, working knowledge in Microsoft Office product suite
• Excellent attention to detail
• Excellent problem-solving and conflict resolution skills
• Exceptional customer service skills
• Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
• Ability to stand, walk, lift, bend, push/pull for extended periods of time
• Ability to lift to 50 pounds