Front-End Leader: Customer Experience & Store Operations

Kroger; Dana Point (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Kroger in Dana Point, CA is seeking a Front-end Leader to create an outstanding customer experience through exceptional service and safe, clean store conditions.

You will assist the Customer 1st Manager in achieving sales and profit goals, supervise Front-end operations, and model the company’s values of respect, honesty, integrity, diversity and safety. In the absence of leadership, you’ll take charge of the store and uphold Customer 1st standards.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customers to return.
• Assist the Customer 1st Manager in reaching sales and profit goals for the department.
• Monitor all established quality assurance standards for the department.
• Assist in directing and supervising all functions, duties and activities for the Front-end department.
• Support the day-to-day functions of the Front-end operations.
• Support execution of best practices, goals and Front-end standards for the department.
• Accept full responsibility for the operation of the entire store in the absence of leadership.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Job description

Kroger in Dana Point, CA is seeking a Front-end Leader to create an outstanding customer experience through exceptional service and safe, clean store conditions.

You will assist the Customer 1st Manager in achieving sales and profit goals, supervise Front-end operations, and model the company’s values of respect, honesty, integrity, diversity and safety. In the absence of leadership, you’ll take charge of the store and uphold Customer 1st standards.