FRONT END/LEAD CLERK

Kroger; Rothschild (WI); Vor Ort; USD 35.000 - 45.000; Vollzeit

Benefits dieser Stelle

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Employee discounts

Zusammenfassung

Kroger is seeking a Front End Operations Associate to provide day-to-day support for department operations. Responsibilities include developing efficient processes, ensuring customer service quality, and coaching team members. The ideal candidate will have a retail background emphasizing customer service skills.

Benefits include comprehensive healthcare coverage, flexible scheduling, emotional and financial support, and up to $21,000 in tuition reimbursement. Join Kroger to thrive in a supportive environment with abundant growth opportunities.

Qualifikationen

• Willing to work mornings, afternoons, evenings, or nights as demanded.
• Store retail experience emphasizing customer service and front-end operations.
• Ability to learn a wide range of computer applications.

Aufgaben

• Explore and develop effective processes and procedures.
• Ensure safe and efficient customer service.
• Coach customer service manager and front end supervisors.

Kenntnisse

Store retail experience

Effective written and oral communication skills

Ability to multi-task

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Jobbeschreibung

Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Willing to work mornings, afternoons, evenings, or nights as the work demands.
• Willing and available to work weekends and holidays as needed (emphasis on Prime Time)
• Store retail experience with an emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
• Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)
• Past work record must exhibit a high level of integrity and dependability.
• Thorough experience in customer service and all phases of front-end operations.

Job Info

• Job Identification 168929
• Job Category Store Operations
• Posting Date 01/02/2026, 12:26 PM

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.