Front End Manager

Jetro / Restaurant Depot; Newport News (VA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Paid Holidays

Tuition Reimbursement

Voluntary Benefits

Comprehensive Benefits

Job summary

Jetro / Restaurant Depot in Newport News, VA is seeking a Front-End Manager to oversee all front-end operations, ensure accurate transaction processing, and drive customer service excellence across the store.

You will supervise front-end staff, enforce cash-handling procedures, monitor performance, and coordinate scheduling to maintain efficiency and compliance with company standards.

Qualifications

• Experience in front-end, retail, or customer service operations.
• Strong cash handling and transaction accuracy.
• Experience leading a team in a fast-paced environment.
• Strong problem-solving and organizational skills.
• Ability to manage multiple priorities and basic Excel skills.

Responsibilities

• Oversee daily front-end operations to ensure accurate and efficient transaction processing.
• Ensure proper cash handling procedures are followed, including register reconciliation and control processes.
• Monitor front-end activity to identify and resolve discrepancies, errors, or operational issues.
• Supervise and manage front-end staff to ensure adherence to company policies and performance expectations.
• Ensure high levels of customer service are maintained at all times.
• Coordinate front-end processes including scheduling, workflow execution, and coverage.

Skills

Cash handling

Team leadership

Retail operations

Customer service

Multi-tasking

Excel

Tools

Excel

Job description

Job Summary

The Front-End Manager is responsible for overseeing all front-end operations, including cash handling, customer service, and team performance. This role ensures accurate transaction processing, adherence to company standards, and efficient execution of front-end procedures to support overall store operations and customer satisfaction.

Key Responsibilities

• Oversee daily front-end operations to ensure accurate and efficient transaction processing
• Ensure proper cash handling procedures are followed, including register reconciliation and control processes
• Monitor front-end activity to identify and resolve discrepancies, errors, or operational issues
• Supervise and manage front-end staff to ensure adherence to company policies and performance expectations
• Ensure high levels of customer service are maintained at all times
• Review trends related to shrink, cash variances, and operational inconsistencies to address areas of concern
• Coordinate front-end processes including scheduling, workflow execution, and coverage
• Support implementation and enforcement of front-end procedures and internal controls
• Maintain a clean, organized, and compliant front-end environment

Qualifications

• Previous experience in front-end, retail, or customer service operations
• Strong understanding of cash handling procedures and transaction accuracy
• Experience leading or managing a team in a fast-paced environment
• Strong problem-solving and organizational skills
• Ability to manage multiple priorities effectively
• Basic proficiency in Microsoft Excel or similar tools

Preferred Qualifications

• Experience managing front-end or cash room operations
• Familiarity with audit standards and operational controls
• Background in high-volume retail or wholesale environments

Work Environment / Expectations

Primarily retail or front-end operational environment. Requires standing, walking, and interacting with customers and staff. May require schedule flexibility based on business needs.

Benefits & Perks

• Medical, Dental, and Vision Insurance Coverage
• 401(k) Retirement Plan with Employer Match
• Paid Time Off (PTO) in accordance with company policy
• Six (6) Paid Company Holidays
• Tuition Reimbursement Program (subject to eligibility and plan guidelines)
• Additional Voluntary Supplemental Benefits (may include life insurance, disability coverage, employee assistance programs, and other optional benefits)
• Competitive and Comprehensive Benefits Package Designed to Support You and Your Family
• All benefits are subject to eligibility requirements and plan terms