FRONT END/LEAD CLERK

Baker's; Omaha (NE); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Job summary

Baker's is seeking a detail-oriented individual to provide day-to-day support for Front End department operations, policies, and procedures in a retail setting. You will help implement our core values of respect, honesty, integrity, diversity, inclusion, and safety while coordinating with store leadership.

The role requires flexibility across shifts, weekend/holiday availability, and strong communication skills to manage front-end operations, merchandising, and customer service tasks.

Qualifications

• Willing to work varied shifts including mornings, afternoons, evenings, or nights.
• Willing to work weekends and holidays as needed.
• Retail store experience with emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Strong written and oral communication skills.
• Proficient with MS Word, Excel and PowerPoint.

Responsibilities

• Explore and develop more effective and efficient processes for Front End and Customer Service.
• Design a cleaner, more efficient working environment for Front End and Accounting.
• Ensure safe, effective, and efficient customer service is provided throughout department.
• Improve reporting and tracking tools related to front-end operations.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train front end supervisors and customer service managers.
• Support store management in maintaining a well-organized, clean shopping environment.

Skills

Customer service

Front-end operations

Communication skills

Multi-tasking

Tools

Microsoft Word

Excel

PowerPoint

ACE

Supersked

Job description

Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum

• Willing to work mornings, afternoons, evenings, or nights as the work demands.
• Willing and available to work weekends and holidays as needed (emphasis on Prime Time)
• Store retail experience with an emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
• Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)
• Past work record must exhibit a high level of integrity and dependability.

Desired

• Thorough experience in customer service and all phases of front-end operations.

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.