Front End - Front End Manager

Broulim's ACE Hardware; Shelley (ID); On-site; USD 42,000 - 66,000; Full time

Job summary

Broulim’s ACE Hardware in Shelley, ID seeks a Front End Manager to lead our front end team, ensure fast and accurate checkout, and deliver outstanding customer service. You will supervise cashiers and customer service reps, optimize staffing, monitor transaction times, and uphold store policies to create a positive shopping experience for every customer.

Evening and weekend availability is required. Join a dynamic team focused on efficiency, accuracy, and a seamless checkout experience while

Qualifications

• Minimum Qualifications listed include a high school diploma or equivalent.
• Experience in a supervisory or leadership role, preferably in retail or customer service.
• Knowledge of front end operations, including cash handling procedures and POS systems.
• Availability to work evenings, weekends, and holidays as needed.
• Strong leadership skills and the ability to effectively manage a team.

Responsibilities

• Supervise front end staff, including cashiers, baggers, and customer service representatives, providing guidance, training, and support as needed.
• Manage customer transactions, including processing payments, handling returns, and resolving any issues or concerns.
• Ensure accuracy in cash handling procedures, including balancing cash drawers and conducting audits as needed.
• Monitor checkout lines to ensure prompt and efficient service for customers, adjusting staffing levels as needed.
• Oversee the cleanliness and organization of the front end area, including checkout counters, conveyor belts, and bagging stations.
• Implement and enforce company policies and procedures related to front end operations, including those related to customer service, cash handling, and safety.
• Collaborate with other department managers and store leadership to address customer service issues and improve front end operations.
• Assist with scheduling front end staff to ensure adequate coverage during peak hours and busy periods.
• Analyze front end performance metrics, such as transaction times and customer satisfaction scores, and develop strategies for improvement.

Skills

Leadership

Communication

Problem-Solving

Organization

Education

High school diploma or equivalent

Job description

Job Title: Front End Manager

Primary Supervisor: Store Director

Status: Non-Exempt

Join our team as a Front End Manager at Broulim’s! Are you a dynamic leader with a passion for providing excellent customer service? We're seeking an experienced individual to oversee our front end operations and lead a team of front end associates. If you have strong leadership skills and thrive in a fast-paced environment, Be part of a team committed to delivering exceptional service and ensuring a positive shopping experience for our customers.

Job Summary: As the Front End Manager, you will be responsible for overseeing all aspects of the front end operations of the store. Your role involves managing front end staff, ensuring efficiency and accuracy at the checkout counters, and providing excellent service to our customers. Join us in leading our front end team to success and ensuring a seamless checkout process for our customers.

Examples of Duties

• Supervise front end staff, including cashiers, baggers, and customer service representatives, providing guidance, training, and support as needed.
• Manage customer transactions, including processing payments, handling returns, and resolving any issues or concerns.
• Ensure accuracy in cash handling procedures, including balancing cash drawers and conducting audits as needed.
• Monitor checkout lines to ensure prompt and efficient service for customers, adjusting staffing levels as needed.
• Oversee the cleanliness and organization of the front end area, including checkout counters, conveyor belts, and bagging stations.
• Implement and enforce company policies and procedures related to front end operations, including those related to customer service, cash handling, and safety.
• Collaborate with other department managers and store leadership to address customer service issues and improve front end operations.
• Assist with scheduling front end staff to ensure adequate coverage during peak hours and busy periods.
• Analyze front end performance metrics, such as transaction times and customer satisfaction scores, and develop strategies for improvement.

Knowledge

• Understanding of front end operations, including cash handling procedures, POS systems, and customer service principles.
• Familiarity with company policies and procedures related to front end operations and customer service.
• Knowledge of safety protocols and procedures for handling cash and ensuring a secure checkout environment.

Skills

• Leadership: Strong leadership and team management skills, with the ability to motivate and inspire front end staff.
• Communication: Excellent verbal and written communication skills for interacting with customers and staff.
• Problem-Solving: Ability to address customer issues and resolve conflicts effectively.
• Organization: Skill in managing tasks and priorities to ensure efficient front end operations.

Abilities

• Adaptability: Flexibility to adjust to changing priorities and handle various tasks as needed.
• Customer-Focused: Commitment to providing exceptional service and satisfaction to customers.
• Attention to Detail: Ability to ensure accuracy in cash handling and transaction processing.
• Multitasking: Skill in managing multiple tasks simultaneously in a fast-paced environment.

Minimum Qualifications

• High school diploma or equivalent.
• Previous experience in a supervisory or leadership role, preferably in a retail or customer service environment.
• Knowledge of front end operations, including cash handling procedures and POS systems.
• Availability to work evenings, weekends, and holidays as needed.
• Strong leadership skills and the ability to effectively manage a team.