Front End - Front End Assistant Manager

Broulim's ACE Hardware; Malad City (ID); On-site; USD 21,000 - 28,000; Full time

Job summary

Broulim’s ACE Hardware in Malad City, ID is seeking a Front End Assistant Manager to help oversee the front end operations, supervise cashiers and baggers, and ensure a smooth checkout experience in a fast-paced retail environment.

You will assist with scheduling, uphold cash handling procedures, train staff, and collaborate with store leadership to deliver exceptional service and a positive shopping experience for customers. This non-exempt role may require evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Previous supervisory or leadership experience in retail or customer service preferred.
• Knowledge of front end operations, including cash handling and POS systems.

Responsibilities

• Supervise front end staff including cashiers and baggers; provide guidance and training.
• Manage customer transactions, including payments, returns, and issue resolution.
• Ensure accuracy in cash handling and balance drawers; conduct audits as needed.
• Monitor checkout lines and adjust staffing for peak periods.
• Oversee front end area cleanliness and organization, including counters and bagging stations.
• Enforce company policies related to front end operations, cash handling and safety.
• Collaborate with other managers to address customer service issues and improve operations.
• Assist with scheduling to ensure adequate coverage during busy periods.

Skills

Leadership

Communication

Problem Solving

Organization

Education

High school diploma or equivalent

Tools

POS systems

Job description

Job Title: Front End Assistant Manager

Primary Supervisor: Front End Manager

Status: Non-Exempt

Join our team as a Front End Assistant Manager at Broulim’s! Are you a motivated leader with a passion for customer service? We're seeking an organized and detail-oriented individual to support our front end operations and lead a team of front end associates. If you have strong leadership skills and enjoy working in a fast-paced environment, be part of a team committed to delivering exceptional service and ensuring a positive shopping experience for our customers.

Job Summary

As the Front End Assistant Manager, you will play a key role in overseeing the front end operations of the store under the Front End Manager. Your responsibilities will include supervising front end staff, managing customer transactions, and ensuring efficiency and accuracy at the checkout counters. Join us in providing excellent service to our customers and ensuring a smooth and seamless checkout process.

Examples of Duties

• Supervise front end staff, including cashiers, baggers, and customer service representatives, providing guidance, training, and support as needed.

• Manage customer transactions, including processing payments, handling returns, and resolving any issues or concerns.

• Ensure accuracy in cash handling procedures, including balancing cash drawers and conducting audits as needed.

• Monitor checkout lines to ensure prompt and efficient service for customers, adjusting staffing levels as needed.

• Oversee the cleanliness and organization of the front end area, including checkout counters, conveyor belts, and bagging stations.

• Implement and enforce company policies and procedures related to front end operations, including those related to customer service, cash handling, and safety.

• Collaborate with other department managers and store leadership to address customer service issues and improve front end operations.

• Assist with scheduling front end staff to ensure adequate coverage during peak hours and busy periods.

Knowledge

• Understanding of front end operations, including cash handling procedures, POS systems, and customer service principles.

• Familiarity with company policies and procedures related to front end operations and customer service.

• Knowledge of safety protocols and procedures for handling cash and ensuring a secure checkout environment.

Skills

• Leadership: Strong leadership and team management skills, with the ability to motivate and inspire front end staff.

• Communication: Excellent verbal and written communication skills for interacting with customers and staff.

• Problem-Solving: Ability to address customer issues and resolve conflicts effectively.

• Organization: Skill in managing tasks and priorities to ensure efficient front end operations.

Abilities

• Adaptability: Flexibility to adjust to changing priorities and handle various tasks as needed.

• Customer-Focused: Commitment to providing exceptional service and satisfaction to customers.

• Attention to Detail: Ability to ensure accuracy in cash handling and transaction processing.

• Multitasking: Skill in managing multiple tasks simultaneously in a fast-paced environment.

Minimum Qualifications

• High school diploma or equivalent.

• Previous experience in a supervisory or leadership role, preferably in a retail or customer service environment.

• Knowledge of front end operations, including cash handling procedures and POS systems.

• Availability to work evenings, weekends, and holidays as needed.

• Strong leadership skills and the ability to effectively manage a team.