FRONT END/FLOOR SUPERVISOR

Kroger; Menomonee Falls (WI); On-site; USD 36,000 - 45,000; Full time

Job summary

Join Kroger as a customer service supervisor in Menomonee Falls, WI. In this role, you will model exceptional customer service, engage with customers, and support and supervise front-end associates. With no formal education required, we value experiences that help you thrive in delivering exceptional service. Enjoy comprehensive benefits and opportunities for growth within the nation’s largest grocery chain.

Benefits

Healthcare coverage

Flexible scheduling

Employee Assistance Program

Tuition reimbursement

Associate discounts

Career growth opportunities

Qualifications

• Previous comparable experience preferred, but none required.
• Strong customer service skills and supervisory abilities.

Responsibilities

• Model exceptional customer service and engage with customers.
• Supervise cashiers and self-checkout attendants.
• Ensure cleanliness and safety conditions at the front end.

Skills

Customer engagement

Coaching and supervision

Customer service

Job description

Menomonee Falls, WI, United States (On-site)

Responsibilities

Essential Job Functions:
• Model exceptional customer service and engagement behaviors.
• Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them.
• Spend at least 90% of time on customer approach side of the check lanes
• Be an approachable, visible source of assistance to both customers and associates.
• Maintain self-checkout and total front end queuing standards.
• Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.
• Ensure till audits are being performed.
• Supervise basket retrieval process.
• Maintain break schedules for front end associates.
• Make sure carry-outs are offered to customers.
• Supervise cleanliness and safety conditions for front end and restrooms.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Desired Previous Job Experience
• Previous comparable experience
Minimum Position Qualifications:
• None

Job Info

• Job Identification 127908
• Job Category Store Operations
• Posting Date 05/29/2025, 10:35 AM
• Locations N77W14435 Appleton Ave, MENOMONEE FALLS, WI, 53051, US (On-site)

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

– A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
– Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
– Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
– Valuable associate discounts on purchases, including food, travel, technology and so much more.
– Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
– Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!