Front End Customer Service Lead

Food Lion; Morganton (NC); Hybrid; USD 17,000 - 21,000; Full time

Job summary

Food Lion in Morganton, NC is seeking a Front End Associate to provide fast, friendly service and maintain store standards. You will greet customers, process purchases, assist with bagging, and support daily front-end operations to help drive customer satisfaction.

Ideal candidates have high school or equivalent, strong communication, and a willingness to learn cashier systems and general store tasks. The role requires standing and light lifting, and offers full-time hours at a busy neighborhood

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
• Check the bottom of every cart and under all baby seats for items before completing an order
• Follow correct bagging procedures for the correct use of bags by type
• Scan customers' order and handles the payment transaction, per standard practice
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
• Follow procedures for refunds and error correction
• Make every attempt to maintain accurate cash control

Skills

Customer service

Cashier

Communication

Multitasking

Team player

Education

High school diploma or equivalent

Tools

Cash register

Job description

Food Lion in Morganton, NC is seeking a Front End Associate to provide fast, friendly service and maintain store standards. You will greet customers, process purchases, assist with bagging, and support daily front-end operations to help drive customer satisfaction.

Ideal candidates have high school or equivalent, strong communication, and a willingness to learn cashier systems and general store tasks. The role requires standing and light lifting, and offers full-time hours at a busy neighborhood