Cashier

Kroger; Ann Arbor (MI); On-site; USD 16,531 - 20,664; Full time

Job summary

Kroger in Ann Arbor, Michigan is seeking a Cashier/Checker to enhance customer experiences through exceptional service. Responsibilities include greeting customers, processing transactions quickly and accurately, and adhering to safety regulations. Ideal candidates should have customer service experience and possess effective communication skills. The position requires basic math knowledge. Join Kroger to be part of a diverse team that values respect, honesty, and integrity.

Qualifications

• Experience in providing exceptional customer service.
• Ability to communicate effectively with customers.
• Understand basic math for handling transactions.

Responsibilities

• Greet, engage, and assist customers visibly.
• Process transactions quickly and accurately.
• Understand and use the POS system efficiently.
• Comply with company's cash handling guidelines.
• Report pricing discrepancies to management.
• Adhere to food safety regulations.
• Identify and report unsafe conditions.
• Provide support to diverse customer groups.

Skills

Customer service experience

Effective communication skills

Basic math knowledge (counting, addition, subtraction)

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

• Cashier/Checker is responsible for being visible and actively greeting, engaging and assisting customers.
• Cashiers process customer transactions through the check lane quickly, accurately, and efficiently.
• Checkers understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
• Checker needs to understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.
• Cashier needs to understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, DVDs).
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Customer service experience
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired Previous Job Experience

• Customer service experience
• Prior experience as a Bagger or Courtesy Clerk