FRONT END/COURTESY CLERK

Fred Meyer; Anchorage (AK); On-site; USD 31,000 - 36,000; Full time

Job summary

Fred Meyer in Anchorage, Alaska is hiring a Bagger/Courtesy Clerk to deliver an outstanding customer experience through friendly service and a safe, clean store environment.

You will greet customers, assist with purchases at the check lane, learn the POS system, handle cash and other tenders, follow loss prevention and safety policies, and help maintain accurate pricing and promotions while keeping the store welcoming.

Qualifications

• Customer service experience is required.
• Ability to handle stressful situations.
• Effective communication skills.
• Basic math skills (counting, addition, subtraction).
• Greet, engage, and assist customers.
• Understand POS system and tender types.
• Follow store policies on cash handling and loss prevention.
• Adhere to safety, food safety, and compliance guidelines.
• Ability to work in a fast-paced environment.

Skills

Customer service

Stress management

Communication

Basic math

Bagger experience

Customer engagement

POS familiarity

Cash handling

Loss prevention

Regulatory compliance

Pricing accuracy

Coupon handling

Advertising awareness

Food safety

Safety procedures

Equipment inspection

Customer care

Compliance

Teamwork

Conflict resolution

Integrity

Take direction

Inclusion support

Adaptability

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum

• Customer service experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired

• Prior experience as a Bagger or Courtesy Clerk
• Greet, engage, and assist customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
• Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.
• Understand and adhere to guidelines on restricted sale items ( i.e., alcohol, tobacco, DVDs).
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.