Front End Coach

Wal-Mart Stores East, LP; Hartford (VT, WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Walmart Inc. seeks a dynamic store leadership professional to guide and develop teams, train associates, and drive exceptional customer service.

This role emphasizes teaching, listening, and feedback while aligning store operations with company direction and OBW standards. The position focuses on leadership, performance development, and collaboration with all levels of staff to deliver strong financial results and a high-quality shopping experience.

Qualifications

• Experience supervising hourly associates and leading teams.
• Ability to hire, train, and mentor staff.
• Set clear expectations and provide feedback to drive performance.
• Proven communication skills across levels and departments.

Responsibilities

• Lead and develop store teams through coaching and feedback.
• Drive customer service standards and use OBW service model.
• Manage budgets, merchandising, and store operations to meet goals.
• Collaborate with associates and leadership to implement business initiatives.

Skills

Leadership

Training & development

Customer service

Communication

Coaching

Job description

Position Summary

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implementbusiness solutions and communicating business objectives to teams effectively Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach programsensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer experience Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements managing andassisting in budgeting forecasting and controlling expenses in designated business area to confirm they are indexed to sales monitoring andensuring effective merchandise presentation seasonal transitions inventory flow and operational processes and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and developing qualified associates to meet staffing needs and achieve company growth potential Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholderssupporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability forand measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promotingcontinuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition andpromoting a belonging mindset in the workplace Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executingbusiness processes and practices Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the individual: