(USA) Front End Coach

Wal-Mart Stores East, LP; Santa Fe (NM); On-site; USD 60,000 - 90,000; Full time

Job summary

Walmart Inc. is seeking a Store Leader to guide and develop a store team, delivering exceptional customer service and achieving financial targets. You will coach associates, manage operations, and drive merchandising strategies to maximize store performance.

You will collaborate with leadership across levels to implement business initiatives, uphold company standards, and ensure a welcoming, efficient shopping experience for customers in Santa Fe, NM.

Qualifications

• Experience leading and developing teams with coaching and feedback.
• Strong customer service focus and problem solving.
• Ability to manage budgets, forecasting and expenses.
• Experience in merchandising, inventory flow and store operations.
• Ability to collaborate across levels and build stakeholder relationships.

Responsibilities

• Lead and develop store teams through training and feedback.
• Oversee customer service initiatives and resolve complaints.
• Monitor PL, budgeting, forecasting, and expense control.
• Ensure merchandise presentation and seasonal transitions.
• Drive sales and profit goals for the designated store area.
• Coordinate job-related activities with stakeholders and set expectations.

Skills

Leadership

Customer service

Training

Communication

Open Door Policy

Team supervision

Job description

Position Summary

Position Summary... What you'll do... Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implementbusiness solutions and communicating business objectives to teams effectively Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach programsensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer experience Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements managing andassisting in budgeting forecasting and controlling expenses in designated business area to confirm they are indexed to sales monitoring andensuring effective merchandise presentation seasonal transitions inventory flow and operational processes and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and developing qualified associates to meet staffing needs and achieve company growth potential Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholderssupporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability forand measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promotingcontinuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition andpromoting a belonging mindset in the workplace Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executingbusiness processes and practices Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change